Jonas Masalunga Email & Phone Number

Fairfield, California

San Francisco, California

Negotiate and schedule payments for delinquent and current borrowers Review account information and attend to account updates Conduct outbound calls from the Auto Dialer with various borrowers who are in grace period and delinquent on their loansProcess and re-schedule borrowers’ requests regarding their monthly payments and any related adjustments for their loanSuggest alternative solutions to different borrowers’ financial situationsProcess established procedures for borrowers who file bankruptcy, eligible for hardship plan, working with a debt management company, 3rd party representation when borrower passesProvide support to General Payments, Treasury, Member Support and Back Office departmentsAccurately process payments with a low error rate

South San Francisco, California

Provide customer focused reimbursement support to patients, pharmacists and internal sales forceEducate, inform and assist patients and providers to navigate through the reimbursement processFollow up with Specialty Pharmacies to ensure medication is shipped to health care providers Identify barriers to reimbursement and continually identify and recommend program efficiencies to the supervisor to promote high quality work by AccessSolutions personnelIdentify and facilitate referrals to alternative coverage options and financial assistance programs for patients who are under insured or require copay assistanceReview and process documents submitted by AccessSolutions for access to Xolair medicineReport Adverse Events from patient or health care provider to Drug Safety Team

Berkeley, Ca

Assist in document support and managemento Create Safety Evaluation and Adjudication Committee (SEAC) Adjudicated Events binder for Associate Director to keep track of events for Heplisav-Bo Authored Reconciliation of Safety Events Procedure (draft)Create and/or maintain multiple tracking spreadsheets and routinely provide metrics and trending reportso DV2-HBV-23 Pregnancy Outcome Tracker for Drug Safety Senior Managero Created and maintaining Drug Safety department training and Compliance table.o Weekly Serious Adverse Event (SAE) Reconciliation Assist in supporting a mock audit; create and maintain audit-ready files including training fileso Prepare SEAC documents readily available for mock inspection in preparation for a FDA inspection o Maintain Training Documentation table for Drug Safety department to make sure training is up to date for the yearo Prepare training forms for drug safety team to sign and date for compliance

South San Francisco, Ca

Performs intake, data entry, and submissions of adverse events case information for investigational and post marketed products in a uniform timely manner per FDA and ICH guidelinesPerform adverse event workflow procedures within ARISg in compliance with standard operational proceduresAssist in lead projects as assigned by the Drug Safety Operations Supervisor:o Identification of duplicate case entries for oversight merging and invalidation caseso Ongoing examination of open failed external communications within ARISgo Redaction of documents in compliance of global privacy regulations in preparation for global database migration.o Maintain monitoring of inbound mailboxes for adverse event cases to forward to appropriate local safety responsible for post migration.o Maintain weekly reports

South San Francisco, Ca

Provide customer focused reimbursement support to patients, pharmacists and internal sales forceEducate, inform and assist patients and providers to navigate through the reimbursement processIdentify barriers to reimbursement and continually identify and recommend program efficiencies to the supervisor to promote high quality work by AccessSolutions personnelIdentify and facilitate referrals to alternative coverage options and financial assistance programs for patients who are under insured or require copay assistanceReview and process documents submitted by AccessSolutions for access to Lucentis medicineReport Adverse Events from patient or health care provider to Drug Safety Team

Concord, Ca

Support currency trading and sales for Global Foreign Exchange Operations by confirming trade details, remitting funds, and confirming receipt of paymentsReduce risk and liability by strictly adhering to standardized processes and assisting in establishing new processes to meet business objectivesAdapt to changing foreign exchange operations policies and proceduresAccurate and timely data entry to ensure payments are processed correctly Investigate wire delivery issues, including non-receipts, returns and routing discrepanciesIdentify and examine recurring issues and processes to reduce/prevent future occurrences; including multiple processing and customer errors

Concord, Ca

Analyze customer activity and recommend suitable services and accountsEducate customers about banking process and related federal regulationsProvide excellent customer service through phone and email communicationSupply detailed reports on possible fraudulent activities on consumer accountsContributor to feedback sessions with management regarding Online Banking