Jonas C. Email & Phone Number

Brazil

Brésil

As a key member of the Customer Success team at Inbenta Brazil, reporting directly to the Global Director of Customer Success in the USA, I collaborate with senior leadership to develop and implement strategies that support revenue growth objectives.A core aspect of my role is delivering Quarterly Business Reviews (QBRs), showcasing the value of our SaaS solutions to both existing customers and prospective clients. These presentations play a critical role in driving customer retention and expansion.I also analyze customer data to identify trends and growth opportunities, shaping targeted sales strategies that have contributed to significant revenue increases. In 2023, my efforts resulted in over US$150k in upsells, with US$350k projected for 2024.Additionally, I help define sales strategies, set quotas, and establish KPIs to ensure alignment with company goals, consistently tracking performance and delivering measurable outcomes.

Brazil

As a Customer Success Manager at Inbenta, my primary goal is to ensure that our customers are successfully using our Artificial Intelligence & NLP products and services. I am dedicated to understanding our clients' unique needs and challenges, and providing tailored support and guidance to help them achieve their business goals.I am responsible for a range of activities that contribute to the growth and success of our customers. This includes identifying new leads, closing sales, and providing ongoing support to existing clients through a variety of services such as marketing strategies and omnichannel solutions.By taking a proactive approach to customer success, I have helped to significantly increase retention rates and revenue growth. Through ongoing communication and collaboration with our clients, I am able to identify areas where our products and services can be improved and work with our internal teams to make necessary adjustments.

São Leopoldo, Rio Grande Do Sul, Brazil

Managing projects with startups, connecting accelerators, coworking spaces, partners, and researchers to our customers´ open Innovation Program, reporting directly to the Ecosystem Development lead. Also developing together with Digital Transformation Office Team projects on the Labs Operation

Brazil

-Developing the implementation of the Customer Success at the company. -Provide insights to customers to ensure that they get the most out of the Saas platform intending to help grow our customer base.-Represent the voice of the customer to provide input into every core product, marketing, and sales process. -Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed.

Porto Alegre, Rio Grande Do Sul, Brazil

-Developed an overall yearly curriculum for teaching English-language learners based on school and national requirements.-Monitored comprehension of material among students and created re-teaching strategies to cover gaps in learning indicated by test scores, podcasts, and quizzes.

Calgary, Alberta, Canada

-Analyzed and reported social media and online marketing campaign results.-Used Google Analytics to analyze conversion rates across multiple digital channels.-Discussed SEO needs and optimized strategies for short and long-term campaigns.

Bachelor'S Degree, History

Federal University of Rio Grande do Sul is a Brazilian federal university based in Porto Alegre. UFRGS is among the largest.

Contract Law

Bachelor Of Arts - Ba, International Relations And Affairs

University of Calgary is a public research university located in Calgary, Alberta, Canada.

High School, High School Diploma

National High School is proudly accredited by Southern Association of Colleges and Schools and Schools Council on Accreditation and School.