Jonas Frei, Mba Email & Phone Number

North Kingstown, Rhode Island, United States

Sao Paulo, Sp

Responsible for all customer service and support activities managing a team with 25 people, including customer support, field service engineers and depot service team and support sales department with technical information for new business, managing KPIs of each department with reports and dashboards generated by SalesForce.Interface between local team and other Hexagon Global factories technical team, deploying a better solution for customer needs.Local Project Manager for implementation of service management system (SalesForce.com and ServiceMax) with integration of local ERP (Microsoft Dynamics NAV) interfacing with all departments involved with project (administrative, commercial, technical, finances and inventory).South America Quality Manager responsible to remodeling all internal processes regarding to ISO 17025 and ISO 9001 and answer for accreditation audits. Technical responsibility at INMETRO/CGCRE 17025. Authorized Signatory of ISO 17025.Local visit to customers to understand their needs and meetings for new project or new products installation.Visit to Hexagon factories (Wetzlar, Shenzhen, Montoire, Unterentfelden) to align factory processes with South America processes.

Sao Paulo, Sp

I work as a Divemaster and DSD Leader in my spare time with experience in diving operation both at school and on board boats, including operation of cylinder loads, separation of equipment for operation and courses, discovery scuba dive experience in confined water and support to instructors in the courses of diving.

Santo Andre, Sp

General manager of internal team and their daily tasks regarding accounting and financial tasks. Customer support.Responsible to implement the billing and receivables IT system as well as monthly invoices generation with control and negotiation of receivables with overdue collections, reducing the total amount of overdue in more than 60%.

Sao Paulo, Sp - Brazil

Coordinate the team for grand opening project of Google for Startups Campus in Sao Paulo.Responsible to coordinate and contract the service contractors for building maintenance, firefighters, cleaning, security, HVAC system and support team for the Google employees delivering daily KPIs results for analyses and immediately actions if needed.Coordinate the construction team to delivery in time the build and supervising the quality of the project as well as creating punching lists for daily meetings.Developing of Building Operational Plan Manual.Daily meetings with internal team for aligning the tasks and deliveries for high quality level delivery for customer Google.

Sao Paulo, Sp, Brazil

Responsible for structural development of technical building of Brazil unit and Mexico unit (project, implementation, portable arms, and laser tracker service structure) training at factories in Lake Mary and Kennett Square (USA).Customer support by phone and email using SalesForce interface.Repair, calibration and certification of portable arms and laser tracker.Hiring and training of new service technicians.Interface between factory and local team supporting factory with updated data weekly for customer satisfaction. Inventory control for spare parts and new requests for factories.Responsible for implementation of ERP from SAP and training all departments responsible.Responsible for facilities routines and building maintenance.Implementation of local assembly for some models of portable arms.Service quotes and negotiation with customers using ServiceCloud (SalesForce.com)Assistance in the processes of importing products and spare parts (custom brokers).Daily report for USA management team.

Sao Paulo, Sp - Brazil

Repair, calibration, and certification of all trades of CMMs across Brazil territory.Interface between Tridimensional and Faro during partnership for initial local support of Faro customers with training at Lake Mary - FL- USA for more than 3 months. Translation of manuals and contracts.Responsible for ISO 17025 certification for portable arms, becoming authorized signatory at INMETRO.

Sao Paulo, Sp - Brazil

Installation, repair and calibration/certification of CMM from Brown & Sharpe DEA factories, supporting all Brazil area.Repair of rugosimeters and profiles from Homellwerke.Support of quality system implementation (ISO 9001 and ISO 17025). Internal Quality Auditor.

Master Of Business Administration (Mba), Controllership And Strategic Accounting, 10

Bachelor Of Computer Science For Business Management, Information Technology For Business Management

Activities and Societies: Freelance of Mentoring in Advanced Maths

Technical High School, Electronic

Activities and Societies: Presentation at Technology Week