Jonas Pierre Jr. Email & Phone Number

Easton, Pennsylvania, United States

Allentown, Pennsylvania, United States

• Compiled and analyzed data to determine approaches to improve sales and performance.• Developed compelling presentation decks to gain approval for ideas and communicate results.• Generated financial and operational reports to assist management with business strategy.• Facilitated business by implementing practical networking techniques.• Directed sales support staff in administrative tasks to help sales reps close deals.• Built relationships with customers and community to establish long-term business growth.• Achieved sales goals and service targets by cultivating and securing new customer relationships.• Managed revenue models, process flows, operations support, and customer engagement strategies.• Managed accounts to retain existing relationships and grow share of business.• Met deadlines by proactively managing individual and team tasks and streamlining processes.• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.• Modeled best practices for sales and customer service.

King Of Prussia, Pennsylvania, United States

• Increased sales revenue by building strong relationships with clients and identifying their business needs.• Developed new accounts by prospecting, cold calling, and networking within the industry.• Achieved high customer satisfaction ratings with timely follow-up on inquiries, resolving issues, and providing exceptional service.• Negotiated contracts for maximum profitability and long-term partnerships while meeting client objectives.• Conducted comprehensive product demonstrations to showcase features and benefits tailored to client needs.• Provided ongoing account support by monitoring performance metrics, addressing concerns promptly, and ensuring a positive overall experience for clients.• Delivered accurate sales forecasts to management for strategic planning purposes.• Established trust-based relationships with key stakeholders through consistent communication efforts.• Optimized sales strategies by staying informed on the latest industry developments and adjusting approach accordingly.• Contributed to team objectives in fast-paced environment.• Built relationships with customers and community to promote long term business growth.• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.• Set and achieved company defined sales goals.• Selected correct products based on customer needs, product specifications and applicable regulations.

South Whitehall, Pennsylvania, United States

• Assisted with safe and timely delivery of Client’s vehicles.• Inspected delivery of retail vehicles for purchase.• Completed various clerical tasks as requested/assigned.• Aided Sales department with inventory control.• Worked closely with Service Advisors.• Handled customer inquiries and suggestions courteously and professionally.• Cross-trained and backed up other customer service managers.• Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.• Managed timely and effective replacement of damaged or missing products.• Tracked customer service cases and updated service software with customer information.• Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.• Answered constant flow of customer calls with minimal wait times.• Promptly responded to inquiries and requests from prospective customers.

Philadelphia, Pennsylvania, United States

• Recorded accurate and efficient records in customer database.• Informed customers of promotions to increase sales productivity and volume.• Monitored and reported on sales performance metrics to inform decision making.• Consulted with businesses to supply accurate product and service information.• Kept detailed records of daily activities through online customer database.• Delivered engaging product demonstrations to prospective clients, highlighting features and benefits that aligned with their requirements.• Achieved or exceeded company-defined sales quotas.• Collaborated with sales and marketing teams to coordinate promotional activities.• Provided written and oral feedback on market conditions, goal attainment and performance appraisals.• Conducted market research to identify customer needs and preferences.• Attended monthly sales meetings and quarterly sales training.• Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.• Met with customers to discuss and ascertain needs, tailor solutions and close deals.• Streamlined sales processes by utilizing CRM software, improving efficiency and time management skills.• Consistently met or exceeded monthly quotas by adopting an initiative-taking approach to lead generation, relationship management, and closing deal

Bethlehem, Pennsylvania, United States

• Used CRM software to maintain detailed contact logs and account records.• Worked with sales managers to verify pricing discounts and customer details.• Maintained detailed records of client interactions, tracking their needs and preferences for future reference.• Increased customer satisfaction by promptly addressing inquiries and providing accurate information.• Prioritized daily workflows, inbound calls, quotes, and sales-related inquiries.• Ensured full compliance with all relevant regulations and company policies, safeguarding both internal and external stakeholder interests.

Bachelor Of Science - Bs, Sports Management And Administration

Associate Of Science - As, Sports Studies

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program

Activities and Societies: Football