Jonas Resende Email & Phone Number

Brazil

Global

• Working as enterprise network architect and specialist in a global team, developing products and solutions to spread for the regional teams
• Working with SASE, Cisco SD-WAN, Cisco Meraki, Cisco Umbrella (Proxy, Web filter, DLP, SIG, Cloud Delivered Firewall, DNS protection), Cisco DUO, Cisco ThousandEyes, Enterprise Network, Security, LogicMonitor, P5G and.
• Test and reviewing the solutions in the monitoring tool (LogicMonitor).
• Creating lab at Azure environment, configuring NSG, VNET, VMs, interfaces, enabling network devices to communicate with Internet.
• Creating products and solutions in controlled LAB environment, and running internal PoC
• Technical Advisor

United States

• Operating and supporting the deployment of Cisco ISE for Network Access Control (NAC), for 200+ sites, 2mi+ endpoints, 700+ Network devices for a global customer, on OT and IT network
• Configuring and creating profiles, policies, dACLs, etc., for MAB and 802.1x authentication
• Executing tests on the laboratory before to deploy the changes on production enviroment
• Leading troubleshooting meetings to fix issues in the ISE environment
• Working in daily routines to improve the accuracy of devices profiles
• Participating in the presentation of results and achievements of the project's goals

Global

• Operated and supported worldwide network offices
• Troubleshooted, resolved, and communicated networking issues to the company senior management
• Worked in the improvement plans based in the troubleshooting sessions, for a better user experience
• Driven the change process from start to finish via ServiceNow
• Supported and configured Cisco SDWAN Solutions, Viptela (Centralized and Local policies, Security, Routing, cEdge and vEdge) and Meraki (MX, MS, MR, MV, Meraki Insight)
• Supported routing protocols (OSPF, BGP), switching, wireless (Cisco Aironet and Meraki), Cisco Catalyst 9K family

Rio De Janeiro, Brasil

• A customer facing position, created daily reports, and managing internal business crises with senior management
• Acted also as pre and post sales (delivery) engineer. As pre-sales, looking for new opportunities to sell services and increase the company’s revenue
• Supported, configured, and elaborated change processes and projects for Cisco SD-WAN Technologies (Meraki and Viptela), Cisco: ISE, WLC, routers and switches
• Writing technical documentation
• Responsible to develop and implement network projects and troubleshooting network issues in different network technologies
• Worked with Cisco TAC for new bugs and incidents troubleshooting

Rio De Janeiro, Brasil

• Working as post sales (delivery) engineer as well in pre-sales for some situations
• Looking for new opportunities in customer business
• Responsible to develop and implement network projects, and troubleshooting network issues in technologies as firewalls, router, wireless (Meraki), switching.
• Performing Wireless planning and wireless survey with Ekahau tool.
• Creating network assessment to find the critical points of failure and documenting all information collected in order to create a final report with the best practices to be applied in the network environment
• Applying the corrections of errors found in the network

Petrópolis, Rio De Janeiro

• Coordinated and participated in technical projects and network architecture definition for new and existing customers. Provided responses in the RFPs
• Ensured that the solution launched met customers’ needs
• Consulted and technical support for the pre-sales and account associate team
• Prospection of revenues for new and existing customer contracts
• Worked in SD-WAN projects, with Viptela and Meraki solutions
• Worked together business units calculating the level of effort and financial impact to the customer projects

Petrópolis E Região, Brasil

• Coordinated Intern Program Project – project with the purpose to train interns in technical and soft skills. Hired 20+ interns as part of this project
• Supervised network teams and network providers for customers in the Americas, Portugal, and Spain to meet SLAs and KPIs
• Managed problems to avoid and decrease customer impact
• Acted as a focal point within the team and as third level escalation for all incidents
• Responsible to hire and for the performance of 20+ employees
• Responsible to keep and ensuring the team working on scale model 24*7*365

Petrópolis E Região, Brasil

• Working in front Incident Management Team, Level 2 MSC Brazil Support. Organization of daily activities for the team and acting on critical issues. Creating strategies to develop and enhance technical and people skills.

Petrópolis E Região, Brasil

• Acting as Network Support Analyst 2nd Level. Providing support and working on solving the problems in WAN networks, contact the local service providers. Supporting Cisco and Nortel technologies. Support for all Latin.

Rio De Janeiro E Redondezas, Brasil

• Providing support to enterprise customers via phone and making survey of customer network environments. Acting with the 2nd technical level of the company at the time to provide support in Windows Server 2003 and 2008.

Petrópolis, RJ

• Acting as a leader of the Data Processing Sector of the company. Responsible for the company's revenues. Development of solutions for the customer care.

Petrópolis, RJ

• Teaching MS Office (Word, Excel, Word, PowerPoint), CorelDraw, Photoshop, Finance Department, Administration, Marketing and over a period, I was the coordinator of the school.

Mba, Information Security

Technologist Telecommunications Network, Ccna - Cisco Networking Academy

Activities and Societies: Term paper: IPv6 & Transition Mechanisms