▪ Responsible for the moderation process▪ Responsible for leading cross-projects involving chargebacks and refunds▪ Identify content issues and fraud prevention▪ Ensure product quality and rules▪ Cross-functional work with CS, Legal, DevOps and Quality teams▪ Data analysis▪ Develop AI project and feedback to train it▪ Sense Data CRM Analysis

▪ Responsible for start and develop moderation team and process based on CX▪ Team lead▪ Implement new policies and results▪ Identify content issues and fraud prevention▪ Ensure product quality and rules▪ Work cross functional with CS, Law, DevOps and Quality teams▪ Data analysis▪ Feedback problems to moderation team▪ Develop IA project and feedbacks to training it▪ Sense Data CRM analysis

- Portugal market specialist- Final decisions on moderation team x quality team- Policy analysis- Root cause analysis- Lead calibrations

▪ Responsible for monitoring international short video content quality to ensure community security▪ Data analysis, feedback problems to moderation team and handle necessary escalation▪ Work closely with other departments: music, marketing and user growth▪ Lead calibration meetings with the internal team and BPO▪ Participate in the development of quality inspection standards▪ Root-cause analysis

▪ Highlight cases and gray areas in the policy to align in internal calibrations▪ Identify opportunities of improvement in the policy and process▪ Performance monitoring through self-management and data analysis

▪ Measurement of production time▪ Application tools: kanban; 5s; PDCA▪ Follow-up of input and output of inputs for production

National sales intern in the automotive aftermarketing sector.▪ Issuing invoices▪ Follow up of entry and exit of parts from stock▪ Order submission▪ Monthly and weekly sales and budget reports▪ Reverse logistics follow up▪ SAP