Senior architect that also can act in the role as a business analyst or a project leaderI attended in my first CRM project 2004. Since then I have had many different assignments in the area of CRM and Customer Experience, mostly as an architect or business analyst, but also as a project leader.As an architect or business analyst I preferably work with strategies for customer journey, customer experience and the digitalized customer dialogue. A lot of times this will require an analysis of the IT-landscape and related information handling as well as a need of a target architecture. This target architecture may well include CRM-solutions in interaction with marketing automation and the usage of digital channels.Competencies:Solution Architect, Business Architect, IT-Architect, Business Analyst, Business Development, Project Management, CRM, Customer Experience, Customer Lifecycle Management, Marketing Automation, Lead Management, Sales Controlling, Sales Process, Salesforce, Microsoft Dynamics, SuperOffice.Strenghts:Experience of working on the inside with executive management and other stakeholders of IT-architecture, bridging the GAPs.Social and driven in supporting Business to structure and carry out their strategies with help of IT-solutions.Certifications:Forefront LA Academy Forefront EA-Academy Pitney Bowes softwareMarketo Certified ConsultantIBM Unica, Silverpop Professional IBM Primary Support certification.
Listed skills include Business Analysis, Business Intelligence, Crm, Outsourcing, and 40 others.