Results-driven and highly accomplished professional with a proven track record of success in strategic change management, system thinking, and comprehensive market risk assessments, with over a decade of experience as a Business Analyst and Project Manager in the financial services industry. Adept at leading cross-functional teams to achieve organizational goals and enhance operational efficiency.

Work closely with cross functional teams in the development, documentation and delivery of process innovations driving the attainment of business goals in agile and waterfall regulatory, operations, and technology projects for the IT Operations (ITOPS) Department of Rabobank NAW. • Responsible for gathering project requirements by interviewing stakeholders, analyzing operational processes, determining project scope, and documenting the results• Improve operational processes by developing and analyzing current state process flows to identify deficiencies that need to be eliminated by developing solution driven approach in the future state process flow diagrams• Build and facilitate communication with the stakeholders to ensure buy in on the projects and to manage false expectations• Develop, maintain, and manage User Acceptance Testing (UAT) from end to end as well as system training including documentation for functional usability• Function as the Scrum Master for the team which include scheduling and facilitating all the scrum events for current and future sprints, while responsible for removing the impediments the development team may encounter• Create and maintain User Stories, Use Cases and Wireframes, Business Requirement Documents (BRD) and Functional Specification Documents (FSD) to support and facilitate the system development life cycle (SDLC) • Maintain and track follow up items and issue logs resulting from meetings and working group sessions • Work closely with external system vendors to resolve issues and to ensure on time and on budget system implementation • Provide progress updates to project managers and raise risks, issues dependencies promptly

Worked closely with Product Control, Financial Accounting, IT, and Operations to understand and document data and business need in order to meet the FED requirements for IHC/CCAR reporting• Responsible for capturing and documenting the business requirement documents for the Non Regular Way, Broadening & Netting, Open Trade, and Margin Lending processes as part of the Data Integrity and Control program• Perform detail gap analysis of the current manual processes in order to automate them and comply with the IHC FED average daily balances (balance sheet) reporting requirements• Perform detail/complex data analysis of the different POCs being developed in order to identify, mitigate and avoid operational risk during the automation efforts• Analyze and review the project scope, schedule, and stakeholders expectations in order to identified unforeseen risks• Responsible for raising and documenting the change requests arising from the working group sections• Develop and maintain test strategies, test scenarios, and test cases to outline the testing method and to ensure the system features are working as expected. • Set up and moderate weekly status conference call reports to provide the stakeholders with achieved results, as well as pending action and open items • Perform Functional Testing and analyze defect in collaboration with IT teams• Facilitate User Acceptance Testing for PC and FA and analyze defects in collaboration with IT teams• Develop and conduct training to end users on new processes and applications• Provide progress updates to project managers and raise risks, issues dependencies promptly

Used my business analysis experience to assist in documenting business requirements, maintaining the project plan, and status documents for build of Whole Loan trading platform front to back • Participate in working group sessions for Gap Analysis of current process, document trade flows, and other project documentation as needed• Maintain and track follow up items and issue logs resulting from meetings and working group sessions • Assist in testing support including training, test plan and test script creation, defect tracking, and UAT testing • Work well with and understand needs of Stakeholders which include Front Office, Risk, and Finance• Engaging with and managing Business and IT relationships throughout Project Life cycle

Worked closely with the Program Office to design and implement best practices and procedures for Tax withholding across all Global Markets Operations Asset Classes.• Collaborated with a number of stakeholders across departments, including IT, Tax, Onboarding, Business Line Managers, and Operations Staff to define Scope, ensure proper handling of data, accurate tax withholding calculation and reports for efficient transaction records, and as well as identifying and mitigating risk• Responsible for tracking all types of outgoing payments to established un-remediated clients and new clients without granted access to trade taxable products• Facilitated project management meetings with the entire front to back technology team and stakeholders including documentation of meetings and actions. • Responsible for capturing and documenting the business requirements for Fixed Income products • Manually designed step by step procedures for the Fixed Income asset class withholding• Tested TRAWS system functions and newly designed procedure• Monitored the progress of TRAWS testing and ensure its on time completion while identifying, tracking, and solving all issues arising from testing• Managed and analyzed raw data using vlookups and pivot tables and built queries, created database, and macro, maintained, exported and imported data to excel and SharePoint from Access to clearly identify what is in/out of scope, and to produce daily MIS reports• Provided solution options and remediation of issues by creating well defined gap analysis• Ensure the quality of the data used for migration, monitor the migration process, and sign off on the new release • Created accurate and well-designed configurations for full utilization of all system functionalities

DTC Settlement Analyst, Operations SecuritiesResponsible for the settlement of equities and fixed income for International markets and DTC• Manually reconcile stock and cash breaks for nostro account using IntelliMatch and DTC • Responsible for the daily creation of MIS and fail reports • Ensure proper delivery of trade information to custodian banks, broker/dealers and other downstream areas• Responsible for communicating and resolving trade discrepancies with the trading desk, broker/dealers and/or clients• Proactively monitor trade settlement activities DTC and maintain standing delivery instructions between the internal system and BONY CLASS• Advise my custodian whether to accept, deliver, or DK shares that show in the unsolicited report in BONY CLASS • Responsible for trade confirmations with counterparties and keeping track of buy ins fails and breaks on a daily basis • Responsible for pre-matching and pairing off trades with multiple brokers, and manually booking tickets and settling SPO charges in BONY CLASS

Settlement Specialist, Core Securities Processing SvcResponsible for trade date and deal submissions to clearing agents and operations staff, and verifying information on deal tickets for both customer commission and floor broker expense rates• Reconcile internal reports with clearing reports while tracking breaks and fails, as well as researching and rectifying discrepancies• Provide settlement services to Investment Advisors who maintain multiple trading relationships for client accounts custodied at Morgan Stanley.• Collaborate with internal partners in delivery of timely and accurate information in response to inquiries and/or service issues • Responsible for delivering, accepting, and DKing free or DVP shares, as well as providing code 26 to external clients on deliveries that they cannot find • Ensure proper documentation for client accounts and clearing broker/dealer firms• Provide accurate data entries to members’ accounts when booking, transferring, and delivering shares• Deliver superior client service through timely resolution of issues and response to client queries• Liaise with external and internal clients to ensure prompt and accurate settlement• Assist internal team members with any settlement related inquiries• Monitor accounts to ensure incoming or outgoing shares are accurately identified and posted to the corresponding account• Provide efficient settlement of equity, fixed income, conversions, and realignments via DTC on a daily basis

OTC Derivatives Settlement Specialist, Banking ProductsProvided credit fixed income support to corporate clients and to the Global Syndicated Finance, Loan Trading, and Debt Capital Markets desks• Responsible for the creation of daily risk reports and the investigation aspect associated in resolving existing breaks on multiple currencies• Helped maintain clients relationship by ensuring accurate reconciliation of trades and accounts, as well as the timely execution of payments to those sensitive corporate clients• Created step by step user guide with visual aids on how to produce daily reports and reconciling breaks• Handled and supported Bilateral, Syndicated, and Traded Loans• Reconciled, manually matched and cleared any transaction breaks that was not auto matched by the systems on nine internal accounts on a daily basis• Calculated settlement amounts, and created payment advises on multi-currency transactions using ISDA Conventions• Participated in process improvement initiatives

Provided cash equities and derivatives trade support to institutional clients with trade related issues and offered risk management support to traders• Amended trades and solved issues with different parties to ensure operations settled on time• Responsible for trade capture and allocations of international and domestic cash equities and derivative trades to ensure the accuracy of trade records and efficient settlement• Collaborated with business partners to determine requirements and develop functional designs based on analysis of line of business needs, objectives and existing systems infrastructure• Collaborated with developers and testers to ensure requirements and functional designs were translated accurately into working technical designs and test plans served customer’s needs• Provided solution options and remediation of issues by creating well defined gap analysis• Provided continuous feedback and phone support to business users reporting problems to improve the overall system• Created functional and non-functional specifications on new releases of systems • Functioned as primary liaison between business/operations/vendors and development• Analyzed and solved breaks between back office and front office on corporate actions workflows• Reconciled an average of 40 equities and futures accounts/subaccounts for risk traders following corporate actions, dividends, short positions, and expiry of products• Responsible for day-to-day support of clients investing in equities and derivative markets• Reconciled the department’s average price account for money and shares discrepancies• Responsible for manually booking entries and trade amendments in ADP• Responsible for book entry changes and scrubbing information on corporate actions in DTC• Created journals to be processed through risk trading systems

Responsible for maintaining a positive P/L and minimizing risk while trading the firm’s capital equity on the stock market• Traded NYSE Stocks• Managed transaction costs in a volatile market environment• Traded approximately 40,000 share daily• Researched and analyzed stocks behavior on a daily basis• Calculated P&L on a daily basis