Jonatan Maiman Email & Phone Number

In my role as a help desk professional at The Center for Educational Technology (CET), I specialize in resolving diverse technical challenges for all the employees, ensuring seamless functionality across laptops, macs, applications, users, and networks. My following duties are:● Administer computers through Microsoft Endpoint.● Manage Users and Groups using Admin 365, Entra ID, and Active Directory.● Troubleshoot printers using Sentinel and the printer servers.● Resolve organization email issues and requests via Microsoft Exchange.● Review reported suspicious emails, utilizing Microsoft Quarantine and Cisco Secure Email.● Use SalesForce as the ticketing system.● Configure networks via Juniper Mist to optimize connectivity.● Install network certificates on endpoint devices.● Set up and troubleshoot MFA for employees.● Set up laptops with Windows 10 or 11 and Macs with Ventura for new company employees, syncing them to Microsoft Endpoint.● Manage Ivanti VPN, which includes registering and configuring users, troubleshooting issues, and ensuring connectivity.● Troubleshoot endpoint devices from physical issues, operating system glitches, networking challenges, to application-related problems.

Tel Aviv District, Israel

ONE Technology contractor at The Center For Educational Technology (CET)I was responsible for ensuring the timely and effective resolution of technical issues reported by customers. I undertook the following duties:● Created and managed bugs in Azure DevOps to facilitate collaboration between the technical support team and the QA team.● Added bugs to SharePoint 365 list to track progress and ensure accountability.● Handled complex technical issues, providing support to customers with sensitive needs.● Assisted the technical support team with complex issues during on-call sessions with customers.● Updated Microsoft Teams and SharePoint 365 information centers with relevant information, including updates and new features.● Utilized Azure Virtual Desktop as a troubleshooting step for user technical issues.● Conducted training sessions for new employees on tools and processes to enhance job performance.● Ensured all the above tasks were completed within the established service level agreements (SLAs).

Tel Aviv, Israel

ONE Technology contractor at The Center For Educational Technology (CET)I provided technical support to customers who used websites and software created by our company. On a typical day, I received phone calls from 200-300 users who were seeking support, and it was my responsibility to ensure that they received timely and effective assistance while also maintaining good service level agreements (SLAs). I undertook the following duties:● Troubleshot website problems using remote access software such as Teamviewer and Bomgar.● Presented solutions to customers via phone or Salesforce email.● Troubleshot users which were created for our software on workgroup and domain networks.● Utilized Microsoft Dynamics 365 for team communication, email, and report writing● Provided support and guidance to new employees.● Collaborated in a team environment to troubleshoot issues.● Monitored and maintained service level agreements.● Worked effectively under pressure in diverse and dynamic situations.● Used Salesforce CRM to report and view relevant customer information.● Collected logs from EventViewer, dxdiag, and company software for troubleshooting purposes.● Used Azure DevOps to report bugs in our software and websites.● Used Azure Virtual Desktop as a step to troubleshoot user technical issues.● Communicated with customers worldwide in English, Hebrew, and Russian.

Holon, Tel Aviv, Israel

As a former team member at Domino's Pizza, I gained valuable experience in customer service and teamwork. I undertook the following duties:● Provided excellent service to customers, quickly memorizing prices and special deals to assist with orders.● Assisted management in training new employees on basic job duties and responsibilities.● Worked effectively as part of a team, ensuring smooth operations and a positive customer experience.

As a Non-Commissioned Officer in the military war room of transportation, I successfully utilized my problem-solving skills to provide solutions in critical and sensitive events. I undertook the following duties:● Provided effective training to new recruits to navigate the high-pressure war room environment.● Demonstrated strong leadership by managing and directing the team to ensure a high level of service.● Effectively handled unique situations and events while working under pressure and maintaining a good SLA.● Completed the war room Non-Commissioned Officer course, demonstrating my dedication to professional development and readiness for leadership roles.

Network Management And Cyber Security

Gained knowledge in Network Management and Cyber Security, covering topics such as network infrastructure, routing and switching, wireless.

Network Management And Cyber Security

Gained access to Cisco Networking Academy for advanced studies in networking technology during enrollment at Holon Institute of Technology.

High School Bagrut Certificate, Photographie

Successfully obtained full Bagrut certification upon high school graduation. Completed ProMUners project, focusing on leadership.