Telecommunications network engineers have to prepare cost/benefit, feasibility and impact studies of any new network software or hardware to be used.Meet the customer’s needs by recognizing short-range and long-range voice/data communications areas.Develop design requirements and accordingly adapt and change the telecommunications network engineering approaches.Arrange for installation requirements and use them as neededCommunication link between managers and employees in the telecommunications industryCollects, examines data and sends along relevant information during troubleshooting, identify and evaluates different options and chooses the right course of action to solve the hitch.Reviews open issues and action items.Responsible for training and guiding entry-level techniciansOversees the promptness of delivery of telecom equipment and materialsServes as a backup to telecom network Senior Engineer.

• Overseeing all quality and ISO compliance efforts form multiple facilities and driving quality improvement.• Administering the QA management systems, training and coaching employees.• Formulating quality assurance policies, conducting Audits and issuing corrective action plan reports.• Establish and maintain standard quality processes and procedures through the development of work instructions and SOP’s in accordance with ISO standards.• Work with Diverse environment to interface effectively with various groups (manufacturing, marketing, supply chain, etc..)• Conduct side-by-side product, service and operational training with ISO’s aimed at producing an outstanding customer experience • Always is up-to-date on all aspects of the latest devices and technology• Maintain and coordinate in-store carrier events and ongoing carrier relationships to drive customer awareness, and to improve sales performance and educate customers on plans, products and features• Provide a consistent level of contract inspection and detailed audits of compliance against carrier requirements, WA order entry, rate plans, rebates, and enhanced services• Ensure the effective maintenance and protection of assets, including customer information, & contract security while establishing relationships with the retail partner’s Loss Prevention team as needed

Staffing District at minimum core staffing DSM to recruit and hire ASM’s Responsible for all ASM new hire paperworkScheduling Verify all schedules are posted 3 weeks out Validate and approve schedules made by ASM’s Approve requested overtime Timesaver compliance and accountabilityTraining Ride along store visits with ASMs Develop teams core competencies Exceptional product knowledgePlanning Plan calendar 30 days out Visit Reportso Frequency (Minimum Standard) Newly Opened Store ASAP if no sale within 48 hrs. Transitional Store (open 30 – 60+ days and not meeting 10 activations/week standard) Every door, every week Established Store (open 30 - 60+ days and maintaining minimum of 10activations/week) Every door, every 2 weeks ASM Meetings Flights/Hotels booked at least 2 weeks in advance Carrier meetings GM touchbasesPerformance Review Store Visit’s posted within 24 hours of completion Submit monthly budgets to RM Follow through to ensure all deadlines are met from SHQ and RM. Weekly District Call Weekly One on one conversation with ASM’s recognizing consistent performance and areas ofopportunity.o Weekly Rankero Work Force Management Rankero Quality of Saleo Scorecardo Demo Cards/CRMPotential Review opportunities for further business development

Be primary point-of-contact and managerial presence in the technical service departments in multiple retail locations of a major wireless carrier. Serve as the direct manager for Department Supervisors and Wireless Customer Service Associates with no Department Supervisors. Promote a selling environment focused on exceeding sales quotas. Encourage an environment that provides customers with service excellence. Create a culture that embraces Retail Technical Services values and complements the goals of our Client. Coordinate with the Regional Manager (RM) on sales spiffs and contests. Travel extensively to locations within the territory. Assist the RM with all department operations including hiring and terminating personnel. Oversee weekly staffing schedule and submit to Client for approval. Meet headcount requirements by meeting RTS hiring metrics. Conduct regular team meetings with Associates. Generate requested reports. Participate in quarterly market reviews with Client. Stay abreast of technical developments within the wireless industry. Analyze and resolve procedural problems; partner with the Client on issues as needed. Write and deliver performance appraisals to Department Supervisors in conjunction with Regional Manager. Collect and document information for disciplinary actions. Use general software applications as well as specific client based systems.

• Serve as the primary point of contact and managerial presence within a store. • Responsible for all store or on-site operation activities (staff scheduling/coverage, on location the job training and development, administration/reporting, etc.). • Provide customer service and customer problem resolution, including customer education and demonstration of cellular phones and equipment. • Program, troubleshoot, test, and make minor repairs to cellular equipment. • Timely and accurate completion of all shop paperwork and reports. • Ensure service delivered to customer meets needs and contractual obligations.• Extensive use of general software applications as well as specific customer based systems. • Perform mentoring portion of New Associate Orientation.