Jonathan Edward Email & Phone Number

London, Gb

London Area, United Kingdom

·Created a memorable, high-end brand experience for all customers through excellent product knowledge, impeccable customer service and visual merchandising.·Achieved and surpassed store KPI's through upselling bespoke tailoring services·Opened and closed the store in line with company procedures·Managed a team of sales associates, achieving and exceeding monthly sales targets.·Performed merchandising tasks to ensure products were displayed effectively andattractively.·Provided exceptional customer service to resolve inquiries and complaints in a timely and professional manner.·Trained new employees on product knowledge, sales techniques, and store policies.·Assisted in inventory management and stock replenishment to ensure products werealways available to customers.·Collaborated with store management to create and implement strategies for improving sales performance.·Participated in staff meetings and provided input on ways to increase store productivity and efficiency.·Utilised POS systems to process transactions, track sales data, and generate reports for management.

London, England, United Kingdom

• Delivered a 5-star service to customers building rapport easily and ensuring that all clientele received the full tailoring experience. • Utilised strong sales techniques including suit features and benefits to not only achieve but exceed sales targets. Recognised as top sales performer.• Acted as a mentor and trainer to the team to share product and tailoring knowledge and sales expertise, leveraging individual talents to drive sales.• Supported management team in delivering and exceeding store KPI’s and increasing customer retention in challenging climate.• Developed in depth product knowledge and understanding of the features & benefits of a range of suit fabrics and suit manufacturing

London, England, United Kingdom

• Increased profit by over 20% through generating and maintaining relationship with clients and effectively selling new products.• Forged and nurtured impactful relationship with customers to cultivate loyalty, boosting customer satisfaction ratings.• Networked with existing clients to provide upselling and cross selling opportunities.• Maintaining knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. • Trained, developed, and supervised new employees on sales techniques, cash handling, and store procedures.

London, England, United Kingdom

• Assisted customers in determining the most beneficial services and products for their needs, took all opportunities to up-sell products.• Handled high volume of calls and answered complex customer questions.• Had direct contact with vendors and provided feedback to them regarding trends and need for reorders.• Dealt effectively and efficiently with customer concerns and compliments in line with the company guidelines.• Enhanced sales through visual merchandising and maintenance of store cleanliness and housekeeping standards.• Received, processed, and approved refunds and exchanges and cashed up at takings at the end of trading.• Delivered an exceptional customer experience ensuring all customers had the highest level of personal service whilst representing the company and its core values.

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom