EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business.Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth.Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients.

LYT Holdings is building a leading worldwide Healthcare as a Service business. Currently serving over 110,000 HNW members worldwide, we always place our customers at the forefront of our minds and they benefit from a healthcare ecosystem that is carefully designed to provide a persoanalised service, and supported by a Global Network exceeding 1 million service providers. As COO I am responsible for designing and delivering the target operating model that supports and dovetails with our innovative global platform that together deliver a speedier recovery for our customers, in the hands of the most talented doctors, nurses and medical professionals. Our proposition to customers embodies empathy through technology led experiences across the value-chain which is not limited to health care benefits alone.

Main Sequence provides management consultancy to the insurance industry. With a track record of delivering results, and using our deep industry knowledge we assist businesses in identifying areas for optimisation and transformation across the insurance value chain that deliver significant competitive advantage, improvements in Customer satisfaction, Employee engagement, and increased profitability.

Leading the continual development, implementation, embedding and maintenance of the Global Markets’ operational, technology and digital strategy and blueprint ensuring its alignment to group strategy for existing and future operations. Developing process optimisation such as digitalisation and strategic sourcing in collaboration with the Everest group and in line with regulatory requirements which supports the existing and future Everest Global Markets’ target operating model.Creating the vision and purpose for the operations function maintaining a pragmatic business focused approach which aligns to the broader Everest group.Leading the Programme Management Office resources to design, initiate and manage a programme of work focused on implementing robust and scalable processes and technologies in collaboration with Everest Technical Services to support the long-term strategic ambitions of Global Markets’ International operations.Leading, managing, and developing the operational management teams in line with local and Group policies, culture, values and local regulatory requirements.

At EXL, we’re experts in more than analytics, operations management, and technology. We’re experts in you, and your industry. This gives us the context to look deeper to identify and capitalize on opportunities to outperform. We call it Digital Intelligence: the all-important combination of digital and domain knowledge, human and technology, coming together to create breakthrough results.Digital Intelligence is why companies in the world’s most complex industries—from insurance to healthcare to transportation—bring us their toughest challenges, their seemingly impossible goals. Headquartered in New York, EXL has more than 32,600+ professionals in locations throughout the United States, Europe, Asia, Latin America, Australia and South Africa. We work as one committed team, with one overarching goal: to give our clients the power to transform—to move from playing catch-up to leading the pack. Not content to help our clients adapt to change, we embolden them to lead the change.

Main Sequence provides management consultancy to the insurance industry. With a track record of delivering results, and using our deep industry knowledge we assist businesses in identifying areas for optimisation and transformation across the insurance value chain that deliver significant competitive advantage, improvements in Customer satisfaction, Employee engagement, and increased profitability. Find out more at www.mainsequenceltd.co.uk

Responsible for:- Designing and standing up a Enterprise wide strategy for Shared Services, fully aligned to the Zurich Brand, Culture and DNA- Engagement with the Regional business units and Group Functions to identify Shared Services opportunities and to manage the transition of these into either Zurich Captive or 3rd Party centres- Delivery of efficiency, effectiveness, customer experience, and financial benefits from the execution of the shared services strategyKey results:- Opportunity to realise $160m of annual savings through; o Extending the use of offshore/outsourcingo Establishing near-shore COEs for underwriting, claims, IT & financeo Elimination of work by transforming process using robotics, analytics and AI. - Introduction of new operating standards including the issuance of a service catalogue, reviewing and overhauling the operations in Barcelona, Krakow, and Bratislava: process redesign, identification of new opportunities, optimisation of pooled resources and point of escalation/issue resolution. - Re-tendered a multi-million-pound contract for the FinOps work already with CapGemini, awarded to EXL.

Key Responsibilities:- To drive the GI Operational Vision & Execution, as well as Global Operations agenda and objectives in EMEA- To implement General Insurance and operations strategy in the areas of operational performance, operational change & transformation, project portfolio management, delivery/sourcing strategy and IT service delivery. - To lead and drive improvement in performance levels and excellence in operational execution across the market facing business units, which ensures profitable growth, competitive strength and achievement of profiit in General Insurance EMEA- To drive convergence to the operating models across 10 countries with very different characteristics in terms of size, lines of business, distribution, maturity, language, customs, & regulation. Key results:- Implementation of two different TOM, one for larger BU’s, based on a common Guidewire platform, and one for smaller BUs based on a patchwork of systems fit for purpose in smaller countries, which allowed BU’s to share IT & infrastructure elements.- Creating a single version of the truth set of KPIs in Operations.- Establishing a process for optimising the investment planning and portfolio prioritisation.- Provided expert support to HR: Developing a Talent Management strategy, including succession planning.- Making Employee engagement and NPS scores a key part of the balanced scorecard for all managers.- Developing an archetype/BU Tiering model, upskilling development plans for both Run & Transform capabilities.

Key Responsibilities:- Day-to-day oversight of SME operations across the USA/Canada, Latin America, Europe (UK, Germany), and AsiaPac- Leading operational efficiency and effectiveness programmes, providing direction for strategic change, working closely with the IT/Systems organization for delivery of technology enabled slutions, driving the small business organisation towards its optimal target operating model- To design an operational and technology strategy to support the business objectives, growing to $9 billion by 2025, while limiting GOE to less than 15%.Key results:- Rolling out the TOM in North America (aligning it to their business strategy of ‘community focus’, product sequencing, and portfolio underwriting), UK, South Africa, Mexico, Colombia, Brazil, and Argentina (using the eBaoTech platform), and in Germany (using the Wueba system)- Establishing Black box underwriting, straight-through processing, self-service portal technology, all based on the TechInsure system deployed across the Asia Pacific region

As Director of Operations I led the operational integration of AIG in Frankfurt and the Wueba in Heilbronn. Key results:- Integrating Heilbronn IT development team into the Corporate AIG IT without losing key staff- Realising a broader efficiency target of a 15% reduction in personnel from the integration process- Extending the Wueba’s full-cycle insurance web portal, enabling brokers to be 70% ‘self-sufficient’- Leading the board in establishing a single Brand for the combined busienss in Germany

AIGe was conceived as a ‘plug and play’ IT insurance platform for SMEs. As COO I took over when the project was still in its development and needed clear management and direction. Key responsibilities:- IT and Web Portal development - Operations, including BPO services and the management of Accenture operations. - Rollout in 18-months of the web front end 'plug and play' to brokers in France, Italy and Spain. - Management of the commercial relationship, and the performance of Accenture contract to better focus on its BPO centre and IT system (AIS). Key results:- Established 300 selected SME brokers on the system in France and Spain.- Creating affinity & banc-assurance opportunities: Société Générale - France, Banca Poste - Italy- Negotiating favourable exit/termination of the Accenture BPO / IT contract- Migration of the policy portfolio onto ‘in house’ AIG systems and servicing departments - Identified alternative internal IT system and BPO operating platform away from Accenture.

Responsible for:- Operational control of all lines of business, managing a team of 260 Operations staff across 10 countries. - Operational Expense Management through operational efficiencies including onshore centralisation, the movement of work offshore, electronic policy issuance, centralised printing, automated renewals, and ‘straight-through processing’ for brokers via an online self-service tool. Key results:- 2 offshore service centres in Bangalore (India) and Brno (Czech Republic), running all ‘back office’ services managed jointly by Chubb with our chosen 3rd party provider, Infosys - saving $10m per annum- Maintaining the business’ industry position and reputation, ensuring that all insurance regulatory compliance, at the same time as moving the operational expense to just $1 for every $60 of premium written.

Key Responsibility:- To transform the Operating Model and IT systems to better serve 2500 brokers across 8 European countries. The operational systems and processes were in some crisis unable to deliver key services that supported the highly prised Masterpiece brand. Key results:- An overhaul of IT systems, print rooms, telephony systems and team structures- The implementation of a ‘service charter’ and the measurement of key service standards.- Winning Personal Lines Insurer of the Year 2000/1/3/5, and Best Personal Lines Claims Service of the Year 2000/1/3/4/5

Accountable for: 5 regional property services directors and 25 regional managers.Key Results: Effected a business turnaround from its poor fragmented state and losing multi-million pounds per annum to a profitable result within 2 years by; designing and implementing a ‘joint venture’ concept between WPS and Woolwich Banks, and reducing costs and maximising financial services and mortgage selling opportunities, sales targeting system increasing mortgage selling by 75% in two years