Jonathan A. Email & Phone Number

United States

• Conducting training classes and elbow to elbow support Allscripts Ambulatory EMR and Practice Management system
• Experience with Electronic Health Records (EHR) systems and EMR systems
• Triage and resolve break/fix issues assigned to the Ambulatory support team through communication with department staff
• Assisted with the inputting of information for the scheduling, registration and tasks/tests performed on patients.
• Support CPOE and Physician documentation from an implementation and support stand point.
• Advance knowledge of understanding EMR/EHRworkflow and needs by working elbow-to-elbow training via video conferencing platform such as Webex, zoom and teams.

• Assisted with conversion of system from current to future state
• Conducting training classes and elbow to elbow support in PowerChart, PowerOrders, QuickOrders, Dynamic Documentation, Power Note, MedRecon, Dragon, CPOE, Message Center
• Experience with Electronic Health Records (EHR) systems.
• Assisted with the inputting of information for the scheduling, registration and tasks/tests performed on patients.

• Assisted with conversion of system
• Conducting training classes and elbow to elbow support in PowerChart, PowerOrders, QuickOrders, Dynamic Documentation, Power Note, MedRecon, Dragon, CPOE, Message Center
• Assisted with the inputting of information for the scheduling, registration and tasks/tests performed on patients.

• Work with McKesson customers by taking / logging calls from hospital/ambulatory staff, clinicians, and physicians. Assist with command center day to day operation such as: Helpdesk ticketing, troubleshooting clinical.
• Understanding clinical day-to-day workflows in a critical access hospital setting utilizing the following applications: Paragon (14.0.01), OneContent (17.02), EC2000, Clinical Hub, McKesson Compliance Advisor.
• Support the day to day production needs of Paragon: answering questions of end-users, investigating technical issues, and working maintenance changes while following the defined change-control process while following.
• Log calls in the issue tracking system, prioritize, and monitor until resolved.
• Handoff/coordination of ambulatory calls to ambulatory support resource.
• Escalate issues to McKesson, monitor issues until resolved.

• Providing elbow to elbow support for the following applications CPOE, Nursing documentation support for e-Prescribe, Message Center, Power-Notes, Power-Power-Plans Medication Administration and Ancillary for.
• Assisting with training the physician and nursing staff on inpatient and ambulatory.
• Assisting with workflow and troubleshoot issues with the system via pre go-live state.
• Providing just in time training to facility resources, thus reinforcing prior education and training.
• Providing support for the right clinical and operational process behaviors as part of the pre go-live process.
• Providing one-on-one guidance with physicians, nurses, and other staff to assist with questions or procedures.

Waterbury, CT

• Worked in go live settings onsite for McKesson Paragon clinical application such as Physician Web station: Physician CPOE, Physician Documentation, Medication Reconciliation, Horizon Physician Portal
• Led meeting with C- Level staff and directors
• Knowledge of Physician workflow and needs by working elbow-to-elbow training/supporting physicians, nurses, and ancillary staff members
• Assisted hospital staff in their use of the system tools and resolving application problems during go- live
• Knowledge of hospital EMR workflow using McKesson Paragon V12

• Worked in go live settings onsite for McKesson Paragon clinical application such as Physician Web station: Physician CPOE, Physician Documentation, Medication Reconciliation, Horizon Physician Portal.
• Led meeting with C levels and directors regarding go live.
• Assisted with troubleshooting, resolving IT tickets related to paragon clinical Webstation/clinical care.
• Knowledge of Physician workflow and needs by working elbow-to-elbow training/supporting physicians, nurses, and ancillary staff members
• Assisted hospital staff in their use of the system tools and resolving application problems during go- live
• Knowledge of hospital EMR workflow using McKesson Paragon

• Knowledge of hospital EMR workflow using McKesson Paragon V13
• Responsible for training physicians on CPOE Webstation
• Responsible for training and supporting nursing in varies areas such as OB, MedSurg, ER etc.
• Responsible for coordinating systems analysis, systems development and implementation activities to ensure customer requirements are met.
• Provided support to Physicians such as CPOE, Physicians Documentation (PhysDoc), Order Entry, Medication Reconciliation, HPF, HPP, e-prescribing within McKesson Physician Web station.
• Work closely with the management team and Physicians champions.

Marin, CA

• Knowledge of hospital EMR workflow using McKesson Paragon V12
• Responsible for training physicians on CPOE Webstation
• Responsible for training and supporting nursing on EDIS.
• Responsible for coordinating systems analysis, systems development and implementation activities to ensure customer requirements are met.
• Provided support to Physicians such as CPOE, Physicians Documentation(PhysDoc), Order Entry, Medication Reconciliation, HPF, HPP, e-prescribing within McKesson Physician Web station
• Work closely with the management team and Physicians champions

Paradise, CA

• Assist with Cerner implementation training/go- live
• Supported applications such as PowerChart Ambulatory- Pre-completed notes, ePrescribe, Clinical Summary, CPOE, Orders and Results, nCode, Electronic Immunizations, Chart Search and ASP.
• Provided elbow-to-elbow support to end users in [department] through coaching and issue identification
• Served as a liaison between the Command Center and end users to communicate issue resolution and updates

Birmingham, Alabama Area

• Provided end user training, Go Live Support, and maintenance on PowerChart enhanced View EMR.
• Participated on Clinical Applications team as Clinical Ambulatory Analyst for Go-Live conversion support and Post Go-Live conversion support via Command Center during upgrade to Power Chart Enhanced View including.
• Provides end user training and support on Cerner PowerWorks Practice Management System (Scheduling/Registration).
• Participated in Integration Testing events for Ambulatory Clinics.

Yuba City, California Area

• Knowledge of hospital EMR workflow using McKesson Paragon V12
• Responsible for coordinating systems analysis, systems development and implementation activities to ensure customer requirements are met.
• Provided support to Physicians such as CPOE, Physicians Documentation(PhysDoc), Order Entry, Medication Reconciliation, HPF, HPP, e-prescribing within McKesson Physician Web station
• Work closely with the management team and Physicians champions
• Provided support to Physicians such as CPOE, Physicians Documentation, Order Entry, Medication Reconciliation, HPF, HPP, e-prescribing, RX Writer within McKesson Physician Webstation
• Advance knowledge of understanding Physician workflow and needs by working elbow-to-elbow training/supporting physicians, nurses, and ancillary staff members

Greater Nashville Area, TN

• Provided Go-Live Support for Cerner Millennium
• Provided go-live support by managing an issues list and responding to providers for support to remediate issues as able for the physician and clinical documentation applications such as PowerPlans, Orders, PowerNote.
• Identified and reported workflow and/or system configuration improvement opportunities

Jackson, Mississippi Area

• Worked in go live settings onsite for McKesson Paragon clinical application such as Physician Web station: Physician CPOE, Physician Documentation, Medication Reconciliation, Horizon Physician Portal (HPP)
• Knowledge of Physician workflow and needs by working elbow-to-elbow training/supporting physicians, nurses, and ancillary staff members
• Assisted hospital staff in their use of the system tools and resolving application problems during go- live
• Knowledge of hospital EMR workflow using McKesson Paragon V12

Des Moines, Iowa Area

• Supported nurses and physicians in inpatient setting for Cerner Modules
• Powerplans, Powerchart, CPOE, eMAR, Depart process, IView
• Documented and escalated unresolved issue to command center. Units supported MedSurg, Telemetry

Muncie, Indiana Area

• Provided elbow to elbow GO-Live Support for the following applications such as Powerchart, Powerplans, CPOE, eMAR, Medication Reconciliation, Care Mobile, Admission and Discharge patients. Provided GO-Live support to.

Austin, Texas Area

• Supported Cerner Millennium Power Chart
• Assisted staff with Powerplans, CPOE, releasing signed orders, eMAR, Care Mobile, Medication Reconciliation, ED Registration, Admission & Discharge, tracking board, clinical documents, results review
• Documented and escalated unresolved problems to command center, Units supported PICU, ER, and Surgical Units

Mobile, Alabama Area

• Excellent problem solving, communication, and customer service skills dealing with McKesson Horizon applications such as HPP,HPF.
• Demonstrated ability to multi-task in a busy, fast paced work environment as demonstrated by previous work experience.
• Basic-to-intermediate PC software and/or hardware systems support via telephone or e-mail in accordance with service level requirements
• Moving parts used, ordering parts, posting parts, monitoring call activity, and closing calls in designated call tracking systems
• Complete data entry as required.
• Ability to utilize Microsoft Office applications such as word processing and spreadsheets (intermediate skill level required).