Senior Specialist Ll
CurrentThe main role of a Preferred 06 Knowledge Team Customer Service Specialist (CSS) is to efficiently provide outstanding customer experience and issue resolution through expert analysis and investigation of card member's account and/or concern. Specialists receive calls regarding card member charges, fees, interest rates, rewards and other credit card concerns. The specialist is expected to be the bank's advocate; being a dynamic and clear communicator is required to strengthen confidence… Show more The main role of a Preferred 06 Knowledge Team Customer Service Specialist (CSS) is to efficiently provide outstanding customer experience and issue resolution through expert analysis and investigation of card member's account and/or concern. Specialists receive calls regarding card member charges, fees, interest rates, rewards and other credit card concerns. The specialist is expected to be the bank's advocate; being a dynamic and clear communicator is required to strengthen confidence and relationship of card member with the bank. Show less