Jonathan Joubert Email & Phone Number

Katy, Tx, Us

• Led a 15-person team to achieve operational excellence in the US Army.• Managed employee relations and implemented performance improvement plans.• Developed and executed training programs to enhance employee skills and productivity.• Conducted workforce analysis to optimize staffing and resource allocation.

• Developed and delivered leadership training curriculum for 800+ trainees in the US Army.• Mentored and coached individuals on leadership development, providing constructive feedback.• Utilized software/tools to track student progress and generate reports for performance assessment.

• Supervised a team of 40 employees, achieving a 30% increase in productivity.• Developed and implemented training programs to enhance employee performance.• Conducted performance evaluations and provided coaching and mentorship.• Ensured adherence to safety and security protocols, preventing incidents.

• Provided exceptional customer service, surpassing satisfaction goals at Banco Santander Puerto Rico.• Processed 300+ transactions daily with 100% accuracy, showcasing strong attention to detail.• Achieved a 33% cross-sell percentage through effective product recommendations.• Adhered to strict security and compliance procedures, ensuring a safe banking environment.