Manage a team of 14 Implementation Managers responsible for coordinating the implementation of New & Renewing plan sponsor's Medical, Dental & Vision Benefits for Plan Sponsor Services Large Group Commercial Business Team in support of the Northeast Territory.• Establish and facilitate weekly Market Calls with business partners in the various Markets throughout the Northeast Territory, to discuss the status of new business prospects and renewing plan sponsors.• Conduct weekly team meetings, emphasis company objectives and discuss the team’s implementation experiences openly with the team to promote knowledge sharing and open discussions around process improvements.• Monthly one on one meetings, individual monthly meetings to review individuals’ performance, address any performance concerns, provide necessary coaching, and case load volume analysis.• Hiring, create and submit job requestions, interview candidates, evaluate responses and identify highly qualified candidates for open positions.• Project Management, lead and participated on various project initiatives with the focus on process improvement and streamlining.

Managed a team of 8 Network Account Managers responsible for maintaining and communicating Aetna’s networks or participating providers, specialists, and facilities for the entire country.• Review and approves network communications.• Respond to request for proposals regarding network disruptions for prospective clients.• Identify network inadequacies and identify areas of opportunity.

Coordinated the implementation of new business and renewing plan sponsors medical, dental and vision benefits serviced by the New York & New Jersey Market team.• Facilitate calls with plan sponsors, brokers, and internal business partners to understand the benefits that sold along with the plan sponsors requirements to create and maintain an implementation project to ensure service readiness and members access to care upon their effective date.• Create the implementation package used by downstream business partners responsible for coding the benefits and enrollment systems.• Facilitate benefit review calls of the benefits coded with key stakeholders to ensure the benefits coded match the plan sponsors benefit intent.