Jon Warren Email & Phone Number

New York, Ny, Us

Planned and executed the strategy and inception of the US Commercial TAM Team, focusing on customer engagement and continued value adoption.Manage day-to-day operations for the US Commercial and US Enterprise TAM Regions, including KPI tracking, coaching, hiring, and retention of TAMs.Handle customer escalations related to technical and commercial risks, ensuring timely resolution and customer satisfaction.Conduct annual and quarterly business reviews and strategy planning for the TAM organization, driving alignment with company objectives and customer needs.Act as Executive Sponsor for key accounts and participated in executive business reviews, strengthening relationships and driving strategic initiatives.Led the collaboration and creation and automation of a health check and deployment score to enhance customer health and ensure value adoption.Led the collaboration and creation and automation of customer deliverables including status call presentations, reports, and standardized training materials.Led the creation and implementation of customer-facing daily office hours, facilitating one-to-many engagement for use case adoption and customer training.

Ramsey, Nj, Us

Spearheaded the refinement of internal sales processes, improving efficiency and alignment across teams.Collaborated in creating a comprehensive customer journey encompassing both pre-sales and post-sales engagements, enhancing overall customer experience.Doubled the size of the sales engineering team and standardized processes, deliverables, and KPIs to drive consistency and performance.Managed annual travel and expense budgets for the Sales Engineering department, ensuring efficient resource allocation and cost control.Led pre-sales strategy planning for solution offerings, optimizing approach and increasing win rates.Acted as executive sponsor for strategic accounts, fostering strong relationships and driving customer success.Conducted quarterly business reviews for internal and external stakeholders, providing insights and strategic recommendations for growth.Implemented a Demand Management solution using ServiceNow, enhancing operational efficiency and resource allocation.

Milwaukee, Wisconsin, Us

Led architecture for one of the largest projects automating post-close auditing for a leading national mortgage lender, achieving significant process efficiencies and compliance improvements.Designed intricate data integrations and parsing solutions to facilitate bulk-processing of loan files, enhancing operational scalability and performance.Successfully automated processing of 1.5 million pages per day, meeting critical project milestones and exceeding client expectations.Provided technical leadership to a team of 15 software developers and engineers, guiding development efforts and ensuring alignment with project goals.Collaborated closely with stakeholders to understand business requirements and translate them into scalable and robust technical solutions.

Huntingdon Valley, Pennsylvania, Us

Developed and presented winning solutions that increased recurring revenue, leveraging deep industry knowledge and technical expertise.Served as lead architect for a major digital transformation initiative for one of the largest state agencies in Texas, driving significant process improvements and operational efficiencies.Led the design and implementation of a repeatable contract management solution, streamlining workflows and enhancing client satisfaction.Achieved top performance on the national pre-sales team for 2 consecutive years, demonstrating exceptional technical acumen and client engagement skills.Collaborated closely with cross-functional teams and stakeholders to translate business requirements into scalable and innovative technical solutions.

I started as a Level 1 Help Desk Technician then moved into a Solution Architect role.Spearheaded the design and implementation of ECM solutions, serving as the primary technical authority and developer.Managed end-to-end project lifecycle, from requirements gathering and solution design to implementation and support.Provided expert-level support, troubleshooting, and maintenance of ECM systems to ensure optimal performance and client satisfaction.Collaborated closely with stakeholders to understand business needs and translate them into technical requirements and solutions.Led training sessions for users and internal teams on ECM systems and best practices.Obtained multiple certifications, including CompTIA CDIA+, CompTIA Project+, Onbase Certified Installer, and DocuWare Certified Expert Certification

Independently researched, reported, shot and produced compelling news stories across various platforms.Conducted interviews with key stakeholders, experts, and community members to provide diverse perspectives and enrich stories, leading to multiple Associated Press and Emmy nominations. Captured and edited high-quality visual content optimizing audience engagement to enhance storytelling through visual and audio mediums.

Independently researched, reported, shot and produced compelling news stories across various platforms.Conducted interviews with key stakeholders, experts, and community members to provide diverse perspectives and enrich stories, leading to multiple Associated Press and Emmy nominations. Captured and edited high-quality visual content optimizing audience engagement to enhance storytelling through visual and audio mediums.

Independently researched, reported, shot and produced compelling news stories across various platforms.Conducted interviews with key stakeholders, experts, and community members to provide diverse perspectives and enrich stories, leading to multiple Associated Press and Emmy nominations. Captured and edited high-quality visual content optimizing audience engagement to enhance storytelling through visual and audio mediums.

Panama City Beach, Florida, Us

Independently researched, reported, shot and produced compelling news stories across various platforms.Conducted interviews with key stakeholders, experts, and community members to provide diverse perspectives and enrich stories, leading to multiple Associated Press and Emmy nominations. Captured and edited high-quality visual content optimizing audience engagement to enhance storytelling through visual and audio mediums.