Jonathan Abernathy Email & Phone Number

Richmond, VA, US

Richmond, Virginia, United States

Richmond, Virginia, United States

Richmond, VA

• Measure the effectiveness of marketing programs and strategies; ranging from direct mailings, digital campaigns, and sales broker relationships.
• Direct the execution of Tableau to facilitate data analysis for Marketing Dept. requests and product development.
• Collaborate with senior leadership on essential dashboard metrics to further drive product/marketing decisions.
• Explore and audit VPHP member data, along with external public data sources (DMAS, CMS, Census, VDH), to improve marketable areas for enhanced product promotion (I.e. lead generation).
• Research market trends for current Medicare beneficiary expectations, along with competitor enrollment changes and their current benefit package offerings.
• Independently develop complex SQL logic for dashboards and delivering reports.

Richmond, VA

• Research, gather, and document technical requirements for scheduled/ad hoc reporting, project initiatives, and new business development opportunities.
• Implement new vendors and develop internal procedures for administration; identify areas for optimization.
• Produce moderate to complex SQL logic for essential departmental needs and external requests.
• Provide analyst mentorship for newly hired employees, and analysis guidance to current team members.
• Monitor and track vendor effectiveness to generate monthly departmental metrics for reporting to Sr. Leadership.
• Help develop the rules and procedures for governing Coordination of Benefits (COB) in the QNXT Platform.

Richmond, Virginia

• Acted as external vendor liaison to help drive cost recovery services.
• Created simple to moderate queries to support departmental functions.
• Drafted standard operating procedures (SOPs) and process maps for departmental requirements; update both accordingly as business and/or vendor requirements change.
• Performed root cause analysis; assist in the coordination of the corrective actions through the appropriate channels.
• Provided testing support for newly created processes that are either a result of vendor onboarding, or internal process optimization.
• Analyzed claims data to discover areas of potential overpayment.

Petersburg, VA

• Upheld high energy work ethic and enthusiasm in a constantly dynamic and fast-paced environment.
• Managed internal quality control processes to help better enhance customer experience and retention.
• Further developed personal problem solving and escalation abilities.
• Operated PIT (Powered Industrial Truck) equipment in a hazardous environment with extreme safety and precaution.

Richmond, Virginia

• Gained extensive knowledge of the pharmacy benefit industry and the pharmaceutical drug market.
• Provided friendly, detailed, and extensive client support for up to six or more clients at once.
• Managed large amounts of data to facilitate client support role which enhanced my SQL capabilities.
• Further developed project management skills: ¬ Oversaw and directed multiple project implementations simultaneously in a high pressure environment as the project manager. ¬ Operated within Extreme Programming (XP).

Richmond, VA

• Provided excellent customer service to guests in a fast-paced, high-pressure environment.
• Managed large monetary transactions with confidence, ease, and efficiency.
• Developed better, strong multi-tasking and teamwork related skillsets.
• Provided exceptional wine service with knowledge of an extensive wine cellar.
• Developed ability to sell items with customer involvement and appreciation; increased selling confidence.
• Managed lead shift role; was responsible for 12-20 servers and their shift duties along with restaurant requirements during and after business hours.

Post-Baccalaureate Certificate, Information Systems

Bachelor'S Degree, Political Science