Pioneered the establishment of the account management department at Lightspeed's latest acquisition, Shopkeep by Lightspeed. Developed innovative techniques to manage customers, identified and facilitated the migration of customers who would benefit from Lightspeed's more robust offering.

As a Business Consultant, my responsibilities included: - Serving as a lead point of contact for over 500 accounts with the goal of providing strategic business solutions for customers, handling complex renewals, and increasing the value of the book.

As a Senior Customer Growth Specialist, my responsibilities included:- Developing teachable tactics to upsell customers and train new team members while still maintaining the same quota-carrying role.

As a Customer Growth Specialist, my responsibilities included:Generating upsell opportunities by making 100 outbound calls a day, and conducting in-depth product demonstrations.

Immo Minko Property Management Inc. specializes in the management of privately owned properties. 
 We are unique in our approach, analyzing our clients needs and requirements, thus giving us the ability to manage properties ranging from 1 to 1000 units. We will adjust to the owners specific wishes and create an individualized management protocol for each owner and their properties. 
Our active portfolio includes residential, commercial, industrial & retail properties and our present mandates include:
• Representing local & foreign owners in all aspects of their current and future Real Estate interests & needs.
• Managing various residential, commercial & industrial properties.
• Preparing annual budgets; year-end reconciliations and accruals and providing monthly owners reports.
• Monitoring and approving all aspects of accounts payable/receivable and accounting reports.
• Supervising and coordinating maintenance managers, construction projects, maintenance and repair items, subcontractors and vendors, and maintenance staffs for contract requirements and the daily operational activities for properties.
• Reducing the accounts receivables for each property to 1%-5% of the total rent roll and the operating expenses by 10% - 30% while maintaining the same quality of customer service at each property.
• Negotiating vendor contracts & renegotiating tenant renewals (residential, commercial& industrial properties).
• Communicating daily with tenants, contractors, vendors and maintenance and administration staffs. 
• Dealing with all legal aspects of building maintenance and construction (i.e. Regie du logement, acquiring permits for renovations and construction, vendor contracts, etc.) 
• Remodelling the building from an average residential property to a high end property.
• Developing and implementing new marketing strategies to increase property value.

My role is to partner with clients in the Montreal market and provide consultative IT-based solutions within their web application environments. Throughout my career at TEKsystems, I have supported both clients and technical consultants in this space and have successfully helped build out Front/Back end teams, identified key resources for project success and provided key market intelligence that has allowed my fortune 500 clients to drive enterprise level projects and initiatives.

As the Co-Founder of Platinum Shark Media, my responsibilities included:- Building out sales cycles from scratch, - Creating custom marketing and growth solutions for our clients as well as aid in the management of day to day operations.. - I was responsible for growing out clients social media presences by implementing marketing budgets on different platforms to generate a profitable return and organic growth for their e-commerce and brick & mortar revenue streams.