✅ Developed and launched a Salesforce Admin Certification Program, graduating over 20 students who successfully obtained their Salesforce Admin certifications through a comprehensive 3-week training program.✅ Worked as a Salesforce Consultant with 50+ businesses, providing expertise in system upgrades, integrations, and automations to streamline processes and enhance operational efficiency.✅ Designed and delivered a ChatGPT Certification Program that trained over 300 professionals, empowering them with advanced AI skills to achieve a tenfold increase in productivity.✅ Consulted with 50+ businesses to integrate AI solutions (AI training, AI chatbots, AI voice), resulting in a 10x increase in productivity through automating workflows and employee upskilling.

✅ Automated the entire customer support department with a bespoke chatbot algorithm.✅ Partnered with 7 business units and managed a team of 2 admins to lead the design, establishment, and execution of the Salesforce CRM development roadmap.✅ Developed one Executive Score Card KPI Dashboard in Looker that saves $324,192 and 6,754 hours of labor annually.✅ Created an automated Qualtrics NPS Survey system that saves $664,000 and 840 hours of labor annually.✅ In 7 days, developed a Case Management app that services ~2,400 requests a month increasing productivity by 300%. Version 2 increased productivity by 88% by implementing Slack Notifications, and automation.✅ Implemented ChatGPT to automate workflows and streamline processes, thus increasing productivity by 200%.✅ Responsible for the full application lifecycle of over 8 custom applications (Case Management app, Account Plans app, Call Plans app, Milestone & Next Action App, Slack Chat Notification Engine, Knowledge Management System, Internal Support Ticketing System, and a Project Management app).✅ Scaled both the Salesforce System and Operations 409% to support 168 users in less than 1 year. ✅ Acted as Sales Operation Manager responsible for Territory Mapping, & accurate sales compensation.

✅ Specialized in developing User Interface, Page Layouts, Tabs, Custom objects, and Validation Rules.✅ Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Picklists, Field Dependencies, Custom Formula, Sharing rules, and Email generation.✅ Involved in Salesforce.com setup activities and customized the apps to match the functional needs of the organization.

✅ Automated 62% of manual data entry using Flow Builder that saved five Account Executives 15 hours a week resulting in $121,155 annual savings and a 20% increase in closed deals.✅ Implementing High-Velocity Sales that used lead scoring and repeatable sales cadences that increased qualified leads by 60% and client engagement by 100%.✅ Leveraged Formstack's features to consolidate data collection which resulted in savings of $5,000/month.

✅ Led data migration efforts for a CRM upgrade from Oracle Siebel to Salesforce, utilizing custom-built C++ applications to streamline automation and ensure seamless data transfer.✅ Eliminating 95% of manual labor, resulting in a cost savings of $5,000, and increased 17 employees' productivity by 300%.✅ Developing custom scripts in C++ that automated workflow between Salesforce, Cubic Transportations, and multiple platforms. Saving over $200,000 in labor.

✅ Implemented processes that increased TAP card production by 400% and saved $35,000 in labor.✅ Supervised a team of four tasked with the production and distribution of 840,000 IAT Tap Cards annually, which serviced 16 municipal agencies. Designed a rigorous set of test suites as the lead QA engineer to ensure that RFP for Metro Tap cards met all related manufacturing requirements and regulations.✅ Developed procedures for regression testing new transit fare across 8 hardware devices used on bus, rail, and mobile, involving 4 classes of riders, to identify software conflicts across 600+ different transit fare passes.

✅ Proposal for paddle-free subway gates using UHF-RFID readers to double the “throughput” of an entrance.

✅ Developed and taught the following courses:• Hands-on workshop to design circuits and code C/C++ using the Arduino development board.• 3D printing course focusing on rapid prototyping and CAD design using Fusion 360.• Introductory course on designing a custom printed circuit board using KiCAD software.• Hands-on workshop on the fundamentals of soldering electronics to a printed circuit board.✅ Consulted on the development of Makerspace’s at Mount San Antonio College, Bonita Unified School District and Hurley Elementary School. Provided technical support and advised on hardware/software purchases.

✅ Designed and engineered to replace manual labor of encoding RFID cards. Competitive devices cost over $150,000. Goal succeeded in developing the device for under $5,000. The potential in saving $50,000/annually in labor cost and increasing production reliability from 80% to 98% by eliminating the human factor.✅ Sourced materials from overseas manufacturers and performed QA to ensure deliverables meet manufacturing standards. ✅ Custom parts impossible to be sourced were designed using Fusion 360 CAD software and created using 3D printers.✅ Software developed using C++. Custom lab set up to be manually debugged and tested. Custom printed circuit board designed using KiCAD. Electrical components sourced from multiple vendors.