Jonathan Adeosun Email & Phone Number

Lagos, Nigeria

Lagos, Nigeria

• Manage, develop, build CI/CD pipeline, including PowerShell scripting for custom tasks automation.
• Manage and support customer environments in Microsoft Azure cloud.
• Manage the full release process.
• Deployed apps using Docker.
• Utilised Git/GitLab for versioning, wrote bash scripts to automate processes.
• Updated and enhanced all environments supporting the software development lifecycle.

• Develop and manage CI/CD process for different types of application and automate as many processes as possible
• Manage and support customer environments in Microsoft Azure cloud
• Consult customers on technical aspects of installation, sizing, scaling
• Support development teams in technical questions of continuous integration/continuous delivery, deliveryorganizations
• Manage the full release process
• Configuring, maintaining, and troubleshooting Microsoft based production systems

Lagos, Nigeria

• Subject Matter Expert (SME) in SharePoint/OneDrive, Exchange, Power Automate.
• Act as first point of contact for technical issues, triage of complex cases and collaboration with other teams, providesclear direction and communicates priorities to the Team.
• Initiate or participate in cross-team efforts to triage and/or resolve client issues
• Take ownership of complex cases as needed to speed up resolution and offload engineers from cases beyond theircapability
• Execute ad-hoc analysis of active cases with focus on new hires and/or low performers as directed by the TeamManager
• Manage day to day delivery work while ensure adherence to process and quality. Act as the first level for technicalescalations of cases, take ownership and drive the escalation to resolution

Lagos, Nigeria

• Act as the primary technical support, deliver tier two advances technical troubleshooting support to customers on Microsoft O365 system
• Provide phone and email based technical support to individual customers while ensuring ticket resolution and customer satisfaction
• Support customers with products and infrastructure (Exchange, Office 365, Azure Power Apps, Workflow, Teams)
• Assist with Zendesk operating system support for OneDrive
• Familiar with Azure AD, PowerApps, Workflow, Ransomware Security, SharePoint, GroupPolicy, Cloud Storage Management, Intune-OneDrive sync, Automount
• Collaborate with subject matter experts and escalation managers when additional support is needed

Lagos, Nigeria

• Troubleshoot and debug applications
• Documenting processes, as well as backing up and archiving data.
• Developing data retrieval and recovery procedures.
• Designing and implementing efficient end-user feedback and error reporting systems.
• Supervising and mentoring IT department employees, as well as providing IT support.
• Provided basic computer introductory training

23 Marinna

Cybersecurity

Bachelor’S Degree, Computer Engineering