Jonathan Aguilar Email and Phone Number

Became General Manager of a multi-million dollar bakery cafe in October of 2015 after working as anassistant manager and getting certified as a Training Specialist, Recruiting Specialist, Food QualitySpecialist and Service Specialist.- Oversee a staff of sixty-five employees, three assistant managers, and one shift supervisor.- Provide superior service to all customers at all times, while following Panera’s high standards.- Plan, supervise and coordinate the daily operations of food & service.- Supervise training of employees and managers.- Appraising employee work performance to ensure that they perform at optimal levels.- Forecast and achieve monthly budget goals as a team.- Inventory, cash reports, daily reports, ordering, scheduling and payroll.- Follow and coach proper food handling procedures to ensure high quality food

This position required managing everything in the restaurant, being in charge of all servers, hosts, cooks,preppers and bussers. I developed as a manager to provide excellent customer service.- Oversee a staff of twenty-five hourly employees and thirty servers.- Served as a mentor to junior team members.- Took necessary and professional steps to meet customer needs and effectively resolve food orservice issues.- Conducted weekly inventory of products.- Delegated cleaning side jobs, cash deposit, food ordering, maintenance calls and weekly reports.- Managed labor, food cost, customer feedback, and checked transactions to exceed our targets.

Assistant Manager for DistributionJanuary 2008-October 2008- Managed daily operations leading to the successful distribution of newspapers and/or otherproducts to the client’s customers.- Followed and guided others to adhere to corporate policy and standard operating procedures.- Met or exceeded customer service goals and objectives.RecruiterJuly 2007-January 2008- Recruited independent contractors for home delivery operations.- Sourced, screened and identified independent contractor prospects.- Developed relationships with community groups, departments of labor and unemployment officesto ensure strong applicant flow.- Coordinated meetings for independent contractor applicants and Distribution CenterManager/staff.Customer Service SupervisorMarch 2007-July 2007- Oversaw five customer service representatives and made sure the best customer service wasprovided to newspaper subscribers.- Controlled all the new customers and scale complaints to the correct staff to have themresponded to and solved.