Jonathan Agustin Email & Phone Number

United States

• Answer and resolve customer inquires via Live Person, Secure email, and phone call, maintaining a 95% customer satisfaction rate
• Utilize multiple applications and systems to promptly and effectively address customer inquiries while adhering to HIPAA policy
• Assist members in navigating online portal for Prescriptions and Pharmacies, resulting in a 30% increase in portal utilization
• Provide support for website tools such as Drug Name Lookup, Prescription Costs, Medication Lists, and Prescription Claims
• Analyze medical and prescription claims to ensure accuracy, achieving a 98% accuracy rate in claims processing
• Utilize specific applications to confirm CPT and ICD-10 codes, reducing coding errors by 25%

United States

• Answer and resolve customer inquires via incoming and outbound phone call, maintaining a 95% customer satisfaction rate
• Utilize multiple applications and systems to promptly and effectively address customer inquiries while adhering to HIPAA policy
• Analyze medical and prescription claims to ensure accuracy, achieving a 98% accuracy rate in claims processing
• Utilize specific applications to confirm CPT and ICD-10 codes, reducing coding errors by 25%
• Research and gather claim errors such as Denied claims, Cost share issues, and Service not rendered, resulting in a 20% reduction in claim errors
• Collaborate with back-office claim analyst team to review and resolve claim discrepancies promptly

Greater Denver Area

• Contribute to a daily safe work environment and employee safety. Assembles and fills orders to be shipped to customers. Verifies the quantity and description of materials to be shipped to customers accurately and.
• Helped minimizing monthly error rates at 0.3% or less
• Averaged 90-100 lines per hour to exceed the monthly average On-time performance rate of 77 lines per hour

Hawaiian Islands

• Perform assertive and positive effective communication skills with all staff and clients. Audit any errors in clients’ personal behavioral health records. Maintain all policy and procedures including HIPAA. Manage and.
• Graduation rate increased from 30% to 75% during my contribution to this program
• Significantly improved positive communication skills resulting in a promotion from Behavioral Health Specialist 1 to Behavioral Health Specialist 2. In addition, promoted to temporary Acting Unit Manager on two.

Pearl City, Hawaii, United States

Honolulu, Hawaii

• Led and managed a team of 10, resulting in a 20% increase in overall productivity within the first year
• Coordinated and scheduled photography assignments for teams, achieving a 95% on-time completion rate and staying within 10% of budget costs
• Reviewed and approved photography concepts, compositions, and final images, maintaining a 98% satisfaction rate
• Collaborated with marketing and sales departments to develop creative concepts and strategies for photography projects, leading to a 15% increase in client acquisition.
• Trained and developed team members on photography techniques and equipment operation, resulting in a 25% improvement in image quality and consistency.
• Monitored and evaluated team performance, providing regular feedback and coaching, which led to a 30% decrease in errors and rework.

Honolulu, Hawaii, United States

• Exceeded monthly sales targets by 20% consistently for 6 consecutive quarters.
• Cultivated and maintained relationships with 50+ clients, resulting in a 25% increase in repeat business.
• Generated leads through cold calling and networking, contributing to a 30% increase in the customer base.
• Utilized software to track sales activities and manage customer interactions, resulting in a 15% improvement in sales efficiency.
• Collaborated with marketing team to develop targeted campaigns, leading to a 20% increase in lead generation.
• Provided product demonstrations and presentations to prospective clients, resulting in a 40% conversion rate.

Career Diploma, Medical Billing And Coding

Activities and Societies: AAPC

Bachelor Of Arts (B.A.), Sociology