Jonathan Agustin Email and Phone Number
As a qualified IT professional with experience in several key areas, information systems, LAN/WAN networks, server and desktop application and configuration, allow me to showcase a few of my skills:- Solid Analytical and Troubleshooting Talents: Effectively gathering pertinent information to recognize key issues and form a base of information; skilled in detecting issues or opportunities and successfully identifying causes and effects .- Strong Work Ethics: Employ a wide range of resources, constraints and organization value to define decision criteria; maintain and promote ethical and confidential standards in conducting business, setting high goals and high standard of performance.-Initiative and Commitment to Quality: Establish procedures to monitor progress, assignments, and projects, frequently reviewing progress and obtaining feedback. Quickly taking action to achieve goals beyond what is required while solving problems without direction.I have specialization in the following- System & Network Administration- Virtualization- ITIL Service Desk Management- Office 365 implementationI would love an opportunity to talk to you about your IT needs and challenges. I invite you to contact me via email jagustin@alphalabit.com with any opportunities.
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System AdministratorAlpha Lab It Consulting Jan 2016 - Present- O365 and Azure Administration.- Microsoft Exchange Server 2007 to 2019 (Installation, Management, and Troubleshooting) - Windows Server 2008 to 2019. Hyper-V (Installation, Management, and Troubleshooting) - Active Directory configuration and management - RAID configurations and management - MXIE IP phone configuration, Maintenance and Troubleshooting- Installation, Maintenance , and Troubleshooting of the following technologies: Barracuda, Parallels, ARD, RDC, Symantec Backup Exec/Veritas, SonicWall, MS Office apps, VPN applications, Webroot, disk utility applications. -
It Helpdesk AdministratorEnfrausa Apr 2015 - Dec 2015Active Directory Administration, Exchange Server Administration, SonicWall and Barracuda firewall and VPN Administration. MXIE IP phone configuration, maintenance and troubleshooting. Office365 Administration. Microsoft Office installation, maintenance and troubleshooting. -
Technical Support Engineer For Intel Server ProductsSykes Asia Inc. Sep 2008 - Aug 2014. Provides first line technical support through phone, chat, and email.. Utilizes laboratory resources to walk-through customers and verify symptoms. Individual case management based on client agreement and QA guidelines. . Escalates technical or non-technical problems that are unable to be resolved on the spot by L2 .Flags up personal training requirements to Team Lead . Reports to Team Lead, L2, Technical Support Specialist and Account Manager . Provide excellent service to customer as well as technical pre-sales and build rapport to ensure brand loyalty of clients. -
Escalation DeskTeletech 2006 - 2008
Jonathan Agustin Skills
Jonathan Agustin Education Details
Frequently Asked Questions about Jonathan Agustin
What company does Jonathan Agustin work for?
Jonathan Agustin works for Alpha Lab It Consulting
What is Jonathan Agustin's role at the current company?
Jonathan Agustin's current role is System Administrator, Entrepreneur, and Strobist..
What schools did Jonathan Agustin attend?
Jonathan Agustin attended Philippine School Of Business Administration.
What are some of Jonathan Agustin's interests?
Jonathan Agustin has interest in Children, Poverty Alleviation, Science And Technology, Human Rights, Animal Welfare.
What skills is Jonathan Agustin known for?
Jonathan Agustin has skills like Help Desk Support, Technical Support, Management, Team Leadership, Pre Sales, Active Directory, Call Centers, Troubleshooting, Windows Server, Windows 7, Windows, Networking.
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