Jonathan Mcgee Email & Phone Number

Groveland, Florida, United States

Greater Atlanta Area

Food and Grocery Delivery with the following Gig Apps Grub Hub, Uber Eats, Door Dash, Instacart, Postmates

United States

Serving Car Buyers in their Selection and Purchase of a New or Used Car

California And Florida

Driver, Equipment Handler and Engineer Support

Sidney, Nebraska

•Drive Priority incidents which includes leading the bridge call, contacting the support teams needed to resolve the incident and keep the call moving forward. Provide technical support and supervisory duties. Common technical support duties include answering telephones, communicating with clients, diagnosing hardware and software malfunctions, troubleshooting problems, replacing hardware and installing new software on clients' machines. Supervisory duties including determining personnel requirements, setting schedules and insuring that those under their direction have adequate resources to complete their jobs. Make sure key functions are completed each day and keep the team focused on the daily tasks.•Train, coach and mentor Service Desk Specialists including career development. Oversee staff activities. Work with other Duty Managers to Build/Obtain training material for support staff. As needed, schedule employees working times and provide backup support. Interact with internal and external customers. •Support the team in any way needed to keep team tasks moving forward.•Work with calls for assistance and process request tickets from company users.

Sidney, Nebraska

•Provide technical support and supervisory duties. Common technical support duties include answering telephones, communicating with clients, diagnosing hardware and software malfunctions, troubleshooting problems, replacing hardware and installing new software on clients' machines. Supervisory duties including determining personnel requirements, setting schedules and insuring that those under their direction have adequate resources to complete their jobs. Make sure key functions are completed each day and keep the team focused on the daily tasks.•Train, coach and mentor Service Desk Specialists including career development. Oversee staff activities. Work with team to Build/Obtain training material for support staff. As needed, schedule employees working times and provide backup support. Interact with internal and external customers.•Make sure key functions are completed each day and keep the team focused on the daily tasks. Support the team in any way needed to keep team tasks moving forward.•Work with calls for assistance and process request tickets from company users.•Monitor the many alert processes for potential issues. Monitor multiple IBMi/AS400 systems Production schedule, Backup Schedule and Messaging system for performance and system issues. Process tape and print operations.

Sidney, Nebraska

•Provide technical support and supervisory duties. Common technical support duties include answering telephones, communicating with clients, diagnosing hardware and software malfunctions, troubleshooting problems, replacing hardware and installing new software on clients' machines. Supervisory duties including determining personnel requirements, setting schedules and insuring that those under their direction have adequate resources to complete their jobs. Make sure key functions are completed each day and keep the team focused on the daily tasks.•Train, coach and mentor Service Desk Specialists including career development. Oversee staff activities. Work with team to Build/Obtain training material for support staff. As needed, schedule employees working times and provide backup support. Interact with internal and external customers.•Make sure key functions are completed each day and keep the team focused on the daily tasks. Support the team in any way needed to keep team tasks moving forward.•Work with calls for assistance and process request tickets from company users.•Monitor the many alert processes for potential issues. Monitor multiple IBMi/AS400 systems Production schedule, Backup Schedule and Messaging system for performance and system issues. Process tape and print operations.

Sidney, Nebraska

•Provide common technical support duties include answering telephones, communicating with clients, diagnosing hardware and software malfunctions, troubleshooting problems, replacing hardware and installing new software on clients' machines.•Work with calls for assistance and process request tickets from company users.•Monitor the many alert processes for potential issues.•Monitor multiple IBMi/AS400 systems Production schedule, Backup Schedule and Messaging system for performance and system issues. Process tape and print operations.

Atlanta, Georgia

Worked on Client Account AT&T/Cingular Wireless/Bellsouth Cellular via on-site support of the companies CARE billing system.* Tasked with supporting the iSeries/AS400 Operations and Technical Support teams by finding ways to make process improvements through automation as well as troubleshooting and problem analysis.* Project Manager and Administrator of the system automation tools from HelpSystems Robot products: Schedule, Console, Reports, Space, Network, and Alert. Providing On-Call support and the implementing of updates and upgrades for the products.* Developed and administrated a Microsoft Access database application used by the iSeries/AS400 operations team.

Hialeah, Florida

* Provided leadership for the Weekend shifts. Release and monitor jobs on three iSeries/AS400 systems. Perform backups on the iSeries/AS400 systems. Print report production on a Mainframe and two iSeries/AS400 systems. Cover for corporate service center during evenings, weekends and holidays. Problem handling of user and iSeries/AS400 problems.* Developed and administrated a Microsoft Access database application used by the iSeries operations team. Batch Schedule and Microfiche Schedule report utilities. * The administrator of CA-Dispatch the output processing tool for the mainframe. * Provided backup support for the Report Distribution department. Oversaw report distribution operations. Which encompassed handling user calls for any report related question/request and the coordination of daily activities with the night Distribution clerk.