It- Support Tech
CurrentAccountable for supporting 300 call-center employees daily needs. Concurrently, responsible for administering, analyzing, troubleshooting and reconfiguring internal LAN/WAN infrastructure consisting of Windows 2003 server Active Directory and more than 400 Windows 2010 Professional desktops. Design, maintain, and support corporate network data systems, including Cisco routers and switches in nationwide network and multi-static Avaya VoIP systems. Boosted efficiency with infrastructure improvements drastically reducing operation cost and improving the return on investment.