At Aclate, I was the lead for my team which included DevOps, Development and Support team members that is part of the acquisition division for my company. Once a company is acquired, my team performed the initial knowledge transfer sessions. Then we perform datacenter migrations to the cloud for these acquisitions as well as take ownership of any legacy and SaaS applications. We first work to stabilize any issues with the SaaS application and then work to automate as much as possible the deployment and immediately cut costs. After that, my team looks to migrate the application into our own CI/CD pipeline in AWS for regular weekly deployments. Then we work to re-architect the application to make it more reliable, scalable, cost-effective and secure which usually means the decoupling of the application into microservices and leveraging cloud-native resources whenever possible.Optimize and manage environments from the acquisition of 7 companies:- 11 accounts & 12 SaaS Products- 1,100 VMs, 38 RDS Instances, using > 1 PB storage- DBs: SQL Server, Oracle DB, MySQL, Aurora, PostgreSQL, DynamoDB, SimpleDB- Systems: WinServer, Linux, Oracle EBS/OPM, SAP- AWS Services: EKS, EMR, ElastiCache, Kinesis/Firehose, Lightsail/QuickSight, SageMaker, GitHub, CloudEndure- GCP Services: Compute Engine, Cloud Logging, Cloud Storage, Cloud SQL, App Engine, Cloud SDK, Cloud CDN- Operations: Confluence, Datadog, Jira, PagerDuty, Slack, ZabbixUsed CloudEndure to move & consolidate IT for multiple SaaS product companies into Google Cloud Platform for Dev/QA of B2B and Marketing products (130 VMs running SaaS products integrated with SAP & Oracle ERP/DBs)

When I was at TAKE Supply Chain as a Cloud Engineer, I was thoroughly involved in both the architecting and administration of our SaaS application that is running on Amazon Web Services. I performed daily production and development administration of an end-to-end application stack with zero customer impact. During my time with the company, I have collaborated with DevOps members to create and maintain an auto-builds process for both production and development environments, reducing the time necessary to deploy new environments by 85%. I instituted organizational strategies for managing multiple accounts in AWS while maintaining least privilege access to production, development, logging and security accounts, which led to streamlined management and architecting of our cloud environments and infrastructure.

I am also the lead Customer Support Manager where I oversee the training, development, scheduling, and performance of L1, L2, L3 support team members. Cultivate relationships between all levels (L1, L2, L3) of the Support Team, which improves communication and overall response time for cases. Implemented an initiative for onboarding and training of new customers onto the company SaaS application for buyer and supplier collaboration.

Provided troubleshooting of the company applications, both web and mobile using SQL, PL/SQL, Java, and Oracle technologies. Collaborated and coordinated with customers to ensure appropriate resolution of issues regarding Linux/Unix and Windows servers and associated languages including Java, JavaScript, and XML. Provided global technical customer service assistance to end-users regarding hardware issues, server configurations, and application software interfaces.

Responsible for building, configuring, and maintaining multiple Linux and Windows-based servers. Deployed and maintained routers, switches, HUBs, and firewalls. Administered the installation and integration of hardware and software systems technologies. Managed product selection, purchase, and implementation of Asterisk VoIP Phone System which included Red Hat Linux server and channel bank hardware installation, Asterisk software installation, and end-to-end system testing. Performed general maintenance, backups, and repair of computer systems