Professional Services● Responsible for the direct management of a team of experienced professionals● Develop the skills and competencies of employees through training, empowerment and developmental activities related to current and future roles● Maximize consultant utilization● Ensure timely and thorough customer follow up occurs on each job● Manage the on going support provided to each customer after the project roll-out has been completed● Design reports to accurately track the efficiency of the professional services team● Oversee the implementation and administration of Salesforce CRM company wideTechnical Sales● Participate in the proposal development process as a technical resource to provide project estimates● Adherence to contractual project time frames and budgets during the project rolloutBusiness Development● Research, plan, and develop new solutions to fulfill a project's specific requirements● Coordinate the design, development and implementation of new products to support future growth in the market● Oversee the quality assurance testing for all solutions and new software products● Analyze customer feedback and direct the development team toward features/improvements that best fit the customer's needs

● Train customers on CMMS software packages, setup, administration and use.● Setup new CMMS software implementations onsite with customers● Install and train users on barcode solutions for their CMMS software● Analyze current process and create SOPs to improve a customer’s efficiency.

● Developed new and old employees with ongoing training and constant feedback.● Managed sales strategies with the goal of maximizing PMI for the department.● Designed the department’s layout and demos.● Maintained high inventory accuracy through proper security checks and frequent cycle counts.● Resolved any and all customer transaction issues.● Provided knowledgeable friendly service to each customer.

● Tested new radios by monitoring the output generated when passing a variety of different inputs into the radio.

● Managed Lotus Notes databases in the Quality Engineering department. ● Developed Python scripts to automate common programming functions in order to expedite the programming process for the entire department.● Tested and debugged Transmission Control Units in the lab then in the field. ● Designed a test plan for monitoring temperatures in a transmission with the use radio frequency transmitters.