Jonathan Almazan Email & Phone Number

New York, New York, United States

- Built and grew a personal brand on social media, focusing on design (UX/UI, product, fashion) and entrepreneurship, resulting in nearly 2,000 followers across Instagram, YouTube, and LinkedIn.- Produced over 50 high-quality video content using Adobe Premiere Pro and Creative Suite leading to a cumulative view count of over 140k views on YouTube and Instagram.- Conducted A/B testing on video thumbnails and titles, resulting in a 15% higher click-through rate on YouTube videos.- Launched a clothing brand, leading product strategy, lifecycle, market research, and marketing campaigns to drive brand growth and customer engagement.

Miami, Florida, United States

- Led the development of user journey maps, site diagrams, and feature strategies for new products, resulting in a 20% improvement in user flow efficiency and a 15% reduction in onboarding time.- Enhanced user experiences by conducting comprehensive market research and aligning product features with customer needs and business goals, leading to a 25% increase in customer satisfaction and a 15% boost in sales.- Designed interaction models, prototypes, project briefs, and presentations that effectively communicated recommended user experiences, increasing stakeholder buy-in by 30% and accelerating project timelines by 20%.

- Completed an intensive 12-week, full-time UX/UI Design immersive program, mastering 500+ hours of hands-on professional training in user-centered design.- Collaborated on real-world projects, leading cross-functional teams in conducting in-depth research and crafting innovative design solutions that led to a 20% increase in client satisfaction.- Designed and developed user-centric products and services for various clients, leveraging cutting-edge design tools and methodologies that reduced project turnaround time by 15%.- Enhanced user experience through rapid, iterative design processes, integrating feedback from usability testing.

Woodbury, New York, United States

- Managed a portfolio of financial accounts, proactively identifying and resolving potential fraudulent activities, resulting in the prevention of over $250,000 in revenue loss annually.- Spearheaded account charge investigations and reversals with a 95% resolution rate, streamlined refund processes to cut turnaround time by 20%, and proactively tracked chargebacks, reducing fraud-related losses by 30%.- Ensured flawless compliance with federal regulations (Regulation Z and Regulation E), resolving 100% of billing errors and credit card disputes, and enhancing customer satisfaction.

- Delivered exceptional customer service to over 50 customers daily, resolving inquiries and managing purchases/returns, contributing to a 10% increase in customer satisfaction ratings.- Spearheaded the efficient processing of merchandise, reducing processing time by 20% through proactive leadership and teamwork, resulting in improved sales floor readiness.- Streamlined store operations by completing stocking, organizing, and cleaning tasks 15% faster than the team average, ensuring a consistently well-maintained and shopper-friendly environment.