Jonathan Alvarez López Email & Phone Number

Ciudad De México, México

Mexico City Area, Mexico

• High degree of independent decision making and autonomy as responsible for managing the Service Delivery Team to ensure the continuity for the business to generate more than $ 800,000 USD of annual revenues in Mexico.
• Responsible for managing local projects derived from global initiatives to deploy strategic products and services as coordinator between technology, the business and operations teams to meet project objectives.
• Acting as Mexico and Panama site manager deputy to represent my direct manager (Marisol Araiza) performing management and executive activities whenever needed in working meetings with internal and external auditors.
• Experienced in establishing and managing high performing teams including performance management and appraisals

Mexico

• As Service Desk Manager I focused to solve hard problems by collaborating with local technology colleagues, business users and global teams to proactively prevent service interruption and to elevate the end user.
• As individual contributor I was the Application owner Developer For Regional App DashboardMX 85189 (Oracle, Unix, PHP, Javascript), this tool was originated by Mexico service desk team and used regionally to show the.
• Designated Application Security Champion for Latin America and Canada where I worked with minimal supervision, executing with end to end focus the risk assessments for applications owned by GTI LAC, minimizing any.
• Recognized as UX Ambassador for Latin America and Canada contributed to bring the best practices for our internal users, such as product engagement, product adoption.

Mexico

• As Sterling Commerce Connect:Direct Administrator I was responsible for the application, stability and resiliency of this key tool for Mexico office, I took ownership and improved the process trough automation to.
• As member of Mexico service delivery team, I oversaw Trading support specialist being responsible for day-to-day operation, solving hard issues in collaborative way with different teams to prevent any service disruption.
• I was Accountable for Market Data Support and Excel Macro expert (trading algo) which required understanding of job specific skills and requirements to ensure market continuity.
• Responsible for managing incoming requests from clients, acting as an escalation contact, and ensuring clients' needs and expectations are met.

Mexico City Area, Mexico

• Worked as implant for GNP (Mexican insurance company), during this period, I helped to implement ITIL Incident and Problem Management for our client which delivered an improvement on incident reduction and better SLA.
• Managed of the Project Management portfolio for the project baseline established by our client, working with different business to assure the execution, deliverables, and the ability to communicate with different.
• I took the leadership of the In-field support team, evaluating the Service level agreement and assessing customer needs to work in a continuous improvement.

Diplomado En Ciencia De Datos, Information Technology

Business Management, Business Administration And Management, General

Desarrollo De Talento Gerencial, Business Administration And Management, General

Engineer'S Degree, Computer Engineering