Jonathan Alvarez López Email & Phone Number

Ciudad De México, México

Mexico City Area, Mexico

• High degree of independent decision making and autonomy as responsible for managing the Service Delivery Team to ensure the continuity for the business to generate more than $ 800,000 USD of annual revenues in Mexico and Panama franchises.• Responsible for managing local projects derived from global initiatives to deploy strategic products and services as coordinator between technology, the business and operations teams to meet project objectives, ensuring they are communicated and executed properly.• Acting as Mexico and Panama site manager deputy to represent my direct manager (Marisol Araiza) performing management and executive activities whenever needed in working meetings with internal and external auditors, regulators, and key J.P. Morgan stakeholders.• Experienced in establishing and managing high performing teams including performance management and appraisals

Mexico

• As Service Desk Manager I focused to solve hard problems by collaborating with local technology colleagues, business users and global teams to proactively prevent service interruption and to elevate the end user experience by implementing long term solutions.• As individual contributor I was the Application owner Developer For Regional App DashboardMX 85189 (Oracle, Unix, PHP, Javascript), this tool was originated by Mexico service desk team and used regionally to show the Site Managers the current workload or any other possible impact, all code, environments and solutions were created locally.• Designated Application Security Champion for Latin America and Canada where I worked with minimal supervision, executing with end to end focus the risk assessments for applications owned by GTI LAC, minimizing any potential security breach to the firm,• Recognized as UX Ambassador for Latin America and Canada contributed to bring the best practices for our internal users, such as product engagement, product adoption.

Mexico

• As Sterling Commerce Connect:Direct Administrator I was responsible for the application, stability and resiliency of this key tool for Mexico office, I took ownership and improved the process trough automation to eliminate human interaction.• As member of Mexico service delivery team, I oversaw Trading support specialist being responsible for day-to-day operation, solving hard issues in collaborative way with different teams to prevent any service disruption.• I was Accountable for Market Data Support and Excel Macro expert (trading algo) which required understanding of job specific skills and requirements to ensure market continuity.• Responsible for managing incoming requests from clients, acting as an escalation contact, and ensuring clients' needs and expectations are met.

Mexico City Area, Mexico

• Worked as implant for GNP (Mexican insurance company), during this period, I helped to implement ITIL Incident and Problem Management for our client which delivered an improvement on incident reduction and better SLA.• Managed of the Project Management portfolio for the project baseline established by our client, working with different business to assure the execution, deliverables, and the ability to communicate with different levels of leadership and key stakeholders.• I took the leadership of the In-field support team, evaluating the Service level agreement and assessing customer needs to work in a continuous improvement.

Diplomado En Ciencia De Datos, Information Technology

Business Management, Business Administration And Management, General

Desarrollo De Talento Gerencial, Business Administration And Management, General

Engineer'S Degree, Computer Engineering