Daily point to point investor relations contact with a 2 billion dollar AUM clientReview subscription/redemption/transfer documentation for completeness, accuracy and in compliance with AML Support group with specific client requirements and ad hoc requestsEnsure funds are received, paid, and reconciled in a timely fashionCoordinate mailings for reporting, tax, and audit Ongoing maintenance of investor files and registries

Assisted in day-to-day securities settlement activities focusing on deliver/receive/inventory managementDaily Support of securities settlements in various markets in the region Interacted continuously with operations, revenue side business units, and counterparties, while ensuring risk, control and service level requirements are maintained Management reporting

Transactions processing (subscriptions, redemptions, transfers)Mass data reconciliation and database updates of over 3500 high net worth investorsHandled a high volume of complex investor calls/ emails including: providing timely and accurate fund / investor related information Provided timely feedback to the employee group regarding investor concerns or questions Created daily call and email metrics by keeping records of all interactions and transactions Provide sensitive account information to high level Citigroup executives

Responsible for risk monitoring, including daily updating of ETF and FINARB desk portfolios to ensure proper risk positions for corporate actions, overnight trades, and all equity products Handled Creations and Redemptions, including buying and selling of ETF'S and their equity components through other institutions for all desks (Options, ETF, Equity Swaps, and Financial Arb).Researched corporate actions to ensure timely and accurate account modifications. Ensured compliance by confirming in-house trade booking inquires. Handled trade booking and confirmations, ensuring correct bookings of trades to match NSCC/DTC and subsequent verbal or written confirmation with counterparties to allow timely settlement (T+1).Responsible for account management, including daily P&L confirmations with controllers, reconciling collateral accounts and subsequent settlement accounts to ensure minimal firm exposure. Worked with NASDAQ ACT by matching outside broker trades and reporting internal cross trades

Allocated block trades per daily client communication, ensuring same trade date (T+0) allocations.Responsible for Internal Break Reconciliation by monitoring and correcting internal Morgan Stanley swap accounts to ensure proper balances.Responsible for External Break Resolutions, including resolving issues raised by client service team as well as prime brokerage queries to ensure timely and accurate payments.Modified swap structure to match client/trader confirmation and assisted swaps desk in proper risk flow.Handled Wires and Journals between accounts, including maintaining low balances across internal accounts to limit firm exposure.Assisted in financial reporting by ensuring report accuracy for financial control group.Provided on demand, inter office training, and continuous support for new office in Baltimore.Provided testing and feedback on launch of new Equity Swap Allocation Software