Jonathan Andryc Email & Phone Number

Sydney, New South Wales, Australia

Sydney, Australia

After 11 years of progressing my IT career through to Project Manager, I had a self-reflective moment whilst sitting on the back of the boat whilst trout fishing that I wanted to try something new. Ideally, something working with people in consultative nature utilizing technical skills and experience.After speaking with numerous recruiters whom were very.

Sydney, Australia

• Promoted up to Project Manager, deliver best-in-class FMS solutions for contract mobilizations valued at $20,000.
• Utilize best practices to offer superior application support, as well as handling extensive documentation of all critical incidents and system management, resulting in continued productivity for a project team of 12.
• Selected as the primary liaison with the internal bids team to ensure optimal use for budgets of $20,000.
• Maintain clear lines of… Show more
• Maintain clear lines of communication to ensure alignment with a diverse global FMS technical team.
• Offer top-tier IoT solutions up to a global level for high-profile clients like Novartis and Huawei.

Sydney, Australia

• Orchestrated delivery of Facilities Management related technology projects across their entire lifecycle, working in line with 44 other employees to meet lofty quality goals and strict deadlines.
• Gathered and stilled requirements for crucial projects, guided effective technology workshops, and promoted reliable workflow as the single point of contact for technology enhancements within FM division.
• Realized record-breaking cost savings of up to $28,000 via critical technology… Show more
• Realized record-breaking cost savings of up to $28,000 via critical technology enhancements.
• Built out new programs to provide specialized training and support, as well as receiving commendations for work in the creation and support of facility management concerning technical solutions with revenue impacts of.

• Designated as the first point of contact concerning support requests, using software solutions like MCS and Service Now to handle documentation and system management within a fast-paced, deadline-driven environment.
• Fostered system improvement and optimization which saved up to 20 work hours weekly.
• Oversaw and enhanced system policies, procedures, and service delivery to improve satisfaction ratings by 47%.
• Provided superlative project support to various parties, securing… Show more
• Provided superlative project support to various parties, securing praise for a strong work ethic.
• Initiated planned maintenance and outages while adhering to all policies and procedures. Show less

Sydney, Australia

• Rose to IT Service Specialist, built productive, professional relationships with key stakeholders while using interpersonal acumen to manage customer expectations and effectively organize multiple projects and rollouts.
• Arranged moves, equipment, and communication broadcasts to achieve short- and long-term goals.
• Coordinated with other IT professionals to handle database administration, status reporting, calendar
• preparation, and testing of hardware; shortlisted for the… Show more
• preparation, and testing of hardware; shortlisted for the prestigious FCR award due to top-tier performance.
• Achieved record-breaking first call resolution rate of 84% in handling and aiding with technical IT requests for support with incidents, moves, adds and changes. Assisted with client escalations and expanded expertise.

Homebush

• Improved methods for managing all desktops, laptops, printers, and telephony to enhance service efforts and effectively solve chronic support issues across the organisation.
• Supported major incident communication through exhaustive research and well-received recommendations.
• Utilised inventory management principles in efficiently managing stock and ensuring all assets were organised.

Information Technology (Diploma)

High School, High School/Secondary Diplomas And Certificates

Higher School Certificate