Jonathan Armstrong Email & Phone Number

Leeds, England, United Kingdom

• I work alongside both the Pricing Manager and sales community to ensure that all new business pricing proposals are carried out in line with the company’s growth and margin strategy. • Manage existing business annual price reviews and ensure that they fall in line with the company’s customer retention and margin strategy. • Engage and collaborate with both supplier and manufacturers on product deal renewals, ensuring we’re obtaining the best deals possible. • Monitor and review customer pricing to ensure it’s in line with any market changes, and to maximise on rebate and margin opportunities.• Helping to develop templates, dashboards and tools in Excel using advanced formulas and macros.

Ilkley, England, United Kingdom

As Assistant Business Manager for an ecommerce cyclewear company, I was in charge of most administrative tasks including:● Analysing sales data on Google Analytics in order to merchandise stock;● Placing orders, liaising with the factory and warehouse and making sure all corresponding admin was organised and up to date to ensure a transparent and smooth supply chain;● Analysing and interpreting large sets of data using Excel for tasks such as SEO strategy, inventory management and identifying areas for bottom line savings;● Customer service and returns;● Setting up product pages and maintaining the website using Shopify and liaising with developers when necessary;● Running the samples and seconds outlet using eBay;● Helping to organise the yearly bike ride for approximately 1000 members of the FLAB community.The job was very varied and I used a lot of initiative in finding solutions to ad hoc problems that the company faced in every department.

Leeds, England, United Kingdom

I decided to start my own food business as this is my biggest passion and I hold a lot of work experience in this area. It taught me a wide variety of skills including sales, merchandising, sourcing produce, customer service, product development, coding, graphic design, marketing and bookkeeping. The role involved managing every facet of the business. A huge degree of initiative, autonomy and organisation was required to achieve this and make sure the business was running smoothly. Although I enjoyed setting up and running the business, I decided to look for full time work to ensure better financial stability for my family. What I value most from this experience is the sense of commerciality and focus on profit margins it has given me.

Here I worked for 6 months on board a river cruise ship. I worked alone on my section, synchronised with the rest of the team to provide an efficient 4 star service for the passengers. This required a good sense of attention to detail, organisation and motivation.

Leeds, United Kingdom

Here it was my job to provide assistance and support to customers who were facing difficultieswith their gym memberships. These problems included missed payments, cancellations andgeneral enquiries. It was important to be very knowledgeable about the company’s services, toretain as many customers as possible and also to handle any complaints in a way that maximisescustomer satisfaction.

Leeds, United Kingdom

Responsible for serving food and beverages to customers, opening the venue autonomously and making sure the venue is consistently fit for business. Other duties included cashing up at the end of the day, handling any customer complaints and queries and making sure junior members of staff were working efficiently.

Paris Area, France

I helped with the creation of names for clients who come to Nomen. This included helping with creative workshops and brainstorms as a team as well as individually. I was wholly responsible for launching tests to see how the names we selected as a team worked in an international context. This consisted of making sure all respondents completed the tests, were paid properly and any of their problems were solved, all to exact deadlines. I also translated any necessary materials into English on a regular basis.

Paris Area, France

Here I was responsible for the direct sale of dental supplies to dental practices across the UK. I also cold-called and brought in prospective clients. I helped the marketing department by translating material into English on a regular basis and conducted extensive market research for the duration of my time at Hygitech.

Bachelor’S Degree, Languages And International Business, 1St Class Honours

Study Semester Abroad, Business, French And Spanish