thinkUP is Highmark Health's pillar of reinventing our work. As a Sr thinkUP Enablement Consultant, I am an Agile, Innovation, and Human-Centered Design expert for an internal business consulting group looking to reinvent the way they operate. In my prior role, I proved the value of running consulting projects as agile teams as well as using HCD workshops to accelerate information gathering and decision making with stakeholders.In this role, I am relied upon to: - Train and support a consulting group in transition to agile teams. - Advise and coach consultants and program managers through designing and facilitating workshops, including design sprints - Lead a team through customer research and early pilots for an enterprise self-service program about reinventing work. - Guide consulting group leaders through productizing their offerings via a business model canvas - Train HR strategy partners in supporting their business leaders through agile - Flex as an additional general business consultant as needed (admin cost reduction, operating model design, etc.)

Strategic advisor and lead technical expert for an enterprise agile center of excellence (covering 35,000 employees), as part of an internal consulting group. Primary customers are business (non-technical) areas, though also set SAFe transformation strategy for IT organization (3,000+ employees). • Created strategy for enterprise transformation, including foundational messaging, training, metrics, hub-spoke partnership strategy, agile framework relevance, and an agile consulting framework. Responsibility for enterprise agile coach community of practice. • Consult with SVPs and VPs to identify agile opportunities aligned to their needs, determine agile target state, and enable their organization to achieve it. • Expert advisor on organizational agility; supported definition of this as an enterprise priority. • In-house agile, HCD, and corporate innovation expert for internal consulting group. Coach or support general business consulting teams in these disciplines. • Nominated for a Living Proof (cultural) award in 2020Project Highlights:- Reimagine Nursing, a project to reduce nurse burden, freeing nurses to work at the top of their license and thereby increase nurse and patient experience. Stood up project team in agile. Participated in nurse floor observations. Led team in a design sprint with nurses that resulted in virtual nursing. Designed and facilitated a virtual nurse proof-of-concept accelerator workshop and, later, a scaling workshop. Organized virtual nurse implementation team in an agile format. Virtual nurses will be in all network hospitals by end of 2024.- Provided an Agile foundation for a Health Outcomes Innovation Pipeline. Recommendations included agile design teams, a portfolio kanban, and Lean Startup-style Solution Reviews. Integrated pipeline with digital technology organization that uses SAFe.- Enterprise technology organization agile transformation strategy and roadmap.

I was an Agile Coach with creehan & company. I guided their Innovation area through a ground-up Agile transformation and designed and rolled out a SAFe Agile Release Train.Accomplishments:Collaboratively redefined the Product Discovery phase of product initiation for Innovation area • Story Map, personas, product vision, conceptual design, architecture • Turned Product Discovery team into a Scrum team to solve inconsistent output • Guided Product Discovery team to relinquish product ownership to the Scrum delivery team once it has been established, thereby fulfilling the 11th Agile principle.Transformed product delivery to Agile • Acted as Scrum Master for first cross-functional Scrum team, from early in delivery to product release, to set a gold standard • Helped Scrum team hit a consistent velocity, then release plan based on a backlog burndown and hit the dates that were set • Helped drive unit testing, integration testing, and continuous integration practices in the Innovation area • Set vision for continuous delivery pipeline for Cloud services product offering and drove it to implementationOrganizational change • Proved value to senior leadership; changed attitude from an unwelcome process change to suggesting opportunities for Agile pilots elsewhere in the company • Co-founded a DevOps guild with build/release engineers and developers from across the company. Three of the eight members were tapped for DevOps implementation on the SAFe Systems Team • Innovation area adopted Agile as new standardSAFe Roll-out • Train Leading SAFe and SAFe for Teams courses. Train other courses in future • Collaboratively design the SAFe implementation, inclusive of roles, teams, and processes • Coaching of key roles within the Agile Release Train (ART) • Assist RTE in Program Event planning by overseeing facility and material preparedness • Direct coaching to new Scrum Masters and teams

HM Health Solutions is the IT Services division of Highmark Health, the leading insurer in the Western Pennsylvania, Delaware, and West Virginia Regions.Responsibilities: • Coach Directors on Agile transformation for their domains • Define products, identify Product Owners, create cross-functional teams, reorganize their domain to a matrix model, and create a domain-level work intake team • Coach the first pilot teams in domains new to Agile and Scrum. This includes: • Train the teams, Scrum Masters, and Product Owners in all topics related to Scrum, i.e. backlog prioritization, user story writing, creating burndown charts, etc. • Coach the Scrum Masters and Product Owners to ensure adherence to the Scrum fundamentals and the Agile values and principles. • Guide the teams to feel empowered to resolve their own challenges. • Work with other Agile Scrum Coaches to improve the rollout of the scaled Agile delivery organization through improving processes, defining standards, and creating effective and efficient artifacts. • Create training materials and train over 100 team members, Scrum Masters, Product Owners, and stakeholders in the use of the Agile Rational Team Concert tool.

HM Health Solutions is the IT Services division of Highmark Health, the leading insurer in the Western Pennsylvania, Delaware, and West Virginia Regions.Scrum Master Responsibilities (5/14 - 11/14): • Chosen to take over as Scrum Master for the enterprise Agile Development Workstream team. This team supports all pilot Scrum teams by accomplishing enterprise change as the company transitions from waterfall to agile methodology.Production Support Responsibilities (6/13 - 1/14): • Selected for the IT leadership development program that includes four 6-month rotations across various areas of IT • Research, analyze, and resolve defects in production portal code (HTML, JavaScript, Java, CSS) that utilizes the Struts framework • Perform code builds, orchestrate overnight code releases, and otherwise act as release management for portal code • Work in a 24/7/365 up-time environment, including 24/7 on-call supportPortal Development Team Responsibilities (1/14 - 6/14): • Develop web REST services in Java for consumer portal site. • Pair program as a Scrum (agile) team member • Early adopter and teacher for Git version control system. • Researched and presented on agile topics to encourage agile adoption. Organized a trip to another company to learn more about their flavor of Scrum. • Achieved Certified Scrum Master certification from the Scrum Alliance.Backend Data Reporting Responsibilities (7/14 - 1/15): • TBD

Westinghouse Electric Company is a leading global supplier of nuclear energy technology, fuel, and services.Responsibilities:• Sole IS (Information Services) person for the Global Security department, in charge of overseeing deployment, improvement, maintenance, and retirement of Global Security's information systems• Guided the Global Security department as its systems and processes became compliant with IS standards: recommending and creating new procedures, creating IS-related documentation, and reviewing existing systems in order to recommend projects that will bring them into compliance• Second level support for access control and video management systems; first level support for all other IS needs within Global Security, including working with other IS personnel to resolve issues as needed• Manage small projects from requirements to completion for Global Security systems• Assist technical architects with information system designs, including peer-checking drafts and reviewing them to ensure they meet business requirements• Design and administrate SharePoint solutions to improve organizational efficiency within Global Security• Make recommendations to improve existing systems including redundancy, disaster recovery, back-ups, and global infrastructure designs• Act as spokesperson and point of contact for Director of Global Security with IS organization• Completed Trainings: System Manager for C-CURE 9000 (access control system); Advanced Certification for Milestone (video management software)

Graduated Cum Laude with BS in Information Sciences. Finished with a 3.9 GPA overall in courses for this degree.

Serving Leaders is a Christian nonprofit leadership and organizational development group.Responsibilities: • Researched and interviewed high-level corporate and non-profit business officers in order to write narrative case studies that show measurable impact from the Leadership Collaborative program, thereby gaining greater financial support from donors • Wrote notes on interviewing and writing process to assist future writers and increase efficiency