Jonathan Arthur Email & Phone Number

Pontypool, Gb

Caerphilly, Wales, United Kingdom

Responsible for co-ordinating, leading and conducting research into new high value construction projects so as to generate additional sales opportunities and revenue for Nuaire.• Liaise with customers to ascertain project specific information and requirements• Manage all customer quotation requests accurately and efficiently• Analyse mechanical specifications, schedules, drawings and schematics• Corroborate data provided by external research databases: Barbour… Show more Responsible for co-ordinating, leading and conducting research into new high value construction projects so as to generate additional sales opportunities and revenue for Nuaire.• Liaise with customers to ascertain project specific information and requirements• Manage all customer quotation requests accurately and efficiently• Analyse mechanical specifications, schedules, drawings and schematics• Corroborate data provided by external research databases: Barbour ABI and Glenigan• Collate key research within Nuaire’s bespoke project tracking system• Regularly provide management with pertinent research data to aid decision making• Establish project won and lost reasons to help build Nuaire’s strategic direction• Assist with the induction of new members of staff and highlight further training needs Show less

Caerphilly, Wales, United Kingdom

Employed to provide information to customers on the features and benefits of Nuaire products in order to up-sell them and secure sales.• Provided technical support, pricing guidance and lead time data to customers• Prepared formal quotations to maximise value for both customer and the business• Received and processed orders via e-mail and telephone• Worked collaboratively with colleagues to provide a comprehensive customer service• Delivered telephone… Show more Employed to provide information to customers on the features and benefits of Nuaire products in order to up-sell them and secure sales.• Provided technical support, pricing guidance and lead time data to customers• Prepared formal quotations to maximise value for both customer and the business• Received and processed orders via e-mail and telephone• Worked collaboratively with colleagues to provide a comprehensive customer service• Delivered telephone system training to new members of staff Show less

Cwmbrân, Wales, United Kingdom

Required to monitor and enhance the quality of customer service offered throughout the store.• Recruited, interviewed and inducted new employees in line with staffing requirements• Mentored inexperienced colleagues through weekly face to face coaching sessions• Communicated individual-specific training programmes with purpose and enthusiasm• Promoted exemplary customer service and welcomed the feedback of others

Newport, Wales, United Kingdom

Tasked with meeting business-led sales, service, standards, people and costs related KPI targets, and the performance management and professional development of employees.• Line managed 15 members of staff and maintained their confidential employee records• Communicated company-led changes in order to establish best practice procedures• Utilised corporate software effectively to mitigate stock loss and improve availability• Fostered interdepartmental… Show more Tasked with meeting business-led sales, service, standards, people and costs related KPI targets, and the performance management and professional development of employees.• Line managed 15 members of staff and maintained their confidential employee records• Communicated company-led changes in order to establish best practice procedures• Utilised corporate software effectively to mitigate stock loss and improve availability• Fostered interdepartmental collaboration by working closely with fellow managers• Delivered daily team briefings and disciplinary hearings in person• Resolved customer queries and complaints in a respectful and timely manner• Provided weekly updates during management meetings as department representative• Took minutes during monthly Business Involvement Group meetings Show less

Cwmbrân, Wales, United Kingdom

Accountable for providing professional customer service in person and over the phone.• Processed sales transactions, issued refunds and replenished stock levels

Ba (Hons), Education, First-Class

Independent Study of the Year 2015

Btec Diploma, Sports Development, Triple Distinction

Student of the Year 2008

Gcses, 11 A - C