Jonathan Sharp Email & Phone Number

Antrim, Northern Ireland, United Kingdom

Overseeing the global customer support, installations, and end-user training of point-of-care clinical and forensic toxicology analysers. The allocation and organisation of instrument installations within the customer support team. Supervision and allocation of duties to the Customer Support Scientists, Engineers, and Team Leaders.In depth knowledge of chemiluminescence based immunoassaysWorking with public and private institutions to implement our technology into their laboratories.Organising internal and external training for staff, distributors and customers globally on POTC analysers and all associated applications.The use of CRM software to record and monitor the status of customer and internal queries. Continuous review of our customer support procedure and service to ensure response time and quality of responses meets customer expectations. Responsible for coordinating discussions with multidisciplinary teams (including engineers, scientists, software specialists) to maintain communication within the team and solve technical issues.

United Kingdom

Managed project development of decentralised COVID-19 testing laboratories across the UK, with focus on the greater London area.Generated turnover of £25M in 1st year of operation.Managing a team of over 100 direct and indirect reports through a multi-tiered organisational structure.Training and developing new staffImplementing ISO:15189 clauses throughout all sitesValidation of analysers and reagents (IQ/OQ/PQ)Creation of SOPs, IT systems, controlled documentsParticipation in interlaboratory comparison schemesPreparing sites for UKAS audit through regular internal audits and visits and subsequent participation in ISO:15189 UKAS audit both remotely and on-site. Managing health and safety of laboratories through risk assessment, fire safetyCOSHHDelivering the requirements of key internal and external stakeholders, liaising across all departments to ensure smooth running of laboratories.Senior management, R&D, Sales, Logistics, Quality, HR, FacilitiesDynamic addition of new biochemical and molecular assays to testing portfolioSTI testing, human biomarkers, nutritional health, genetic testing

United Kingdom

Overseeing Middle East and Eastern Europe markets, managing direct Randox Employees and overseeing distributor staff.Involved in the continuous improvement of work instructions, SOPs and proceduresWorking with our distributor network to improve sales, by encouraging participation in tenders, investigating new leads, and performing demos at customer sites.Frequent communication with customers to ensure satisfaction with company products.Maintaining a database of regional customers and their testing requirements.Keeping up to date on latest changes to regulations, statutory updates, and competitor products.

Crumlin, Northern Ireland

Enniskillen, County Fermanagh, United Kingdom

Norwich, United Kingdom