I am responsible for overseeing the sales and marketing operations of two hotels: a 4-star resort and a 5-star family hotel. Both properties are positioned as high-quality all-inclusive establishments with strong clientele across various leisure segments, including Tour Operators, Romance, E-commerce, Groups, and Conventions. As these hotels are managed by Grupo Hotelero Santa Fe Hotel Chain, close collaboration with the corporate sales team is essential. We work in tandem to implement action plans that align with the market conditions of our destination. Also providing regular updates through weekly, biweekly, and monthly reports on the production of each segment, encompassing revenue, room nights, geographic origin, sales channels, and room rate structures throughout the year to optimize rates during periods of high demand.Results/accomplishments:▪ I have achieved six group events and conventions in a short period of time, reinforcing our presence with meeting planners and commercial accounts.▪ In the ecommerce and tour operators’ segment, FIT bookings have collaborated closely with corporate actions, leveraging the momentum of teamwork.▪ In the romance segment, we have initiated actions to enhance our attraction of weddings, including visits to specialized agencies and organizing a Famtrip.

I was responsible for attracting and securing congresses, conventions, and sports events for the tourist destinations in Guerrero State. My role included participating in fairs and tourism events, as well as managing collaborations with authorities at all three levels of government and local service providers to facilitate these events and ensure their recurrence. Our target audiences were commercial accounts, top meeting planners, chambers of commerce, associations, and pyramid scheme companies, among others.Elaboration of the Annual Operating Plan in accordance with the Secretary of Tourism's goals for achieve in the segments of groups, conventions, congresses, sports events, musical events, religious events, social events, fairs, and government events. This includes the management of support and assistance in the operation and logistics of the events. Additionally, regular updates are provided through monthly reports on the production of each event, encompassing revenue, room nights, and geographic origin.Results/accomplishments:I have achieved an average of over 90 events per year in 2022 and 2023, including groups, congresses, conventions, and sports events with more than 10,000 attendees. These events collectively represented a total of over 235,000 room nights.

I was responsible for overseeing the sales and marketing operations of two hotels: one a 4-star family resort and the other 5-star adults-oriented hotel. Both properties were strategically positioned with top accounts across various leisure segments including Tour Operators, Romance, E-commerce, Groups, and Conventions. I forged strategic alliances tailored to each segment, ensuring their production aligned with the business plan. As a result, we consistently achieved 90 to 95% of our annual sales budget. We maintained excellent relationships with all our business partners, adhering to the principle of mutual benefit. This approach created a virtuous circle, allowing us to consolidate exceptional products that remained top-of-mind for our clients and providers.

I was responsible for managing the room inventory and handling both local and international hotel reservations. I possess knowledge of the entire reservation procedure according to the International Hotel manual system. My duties included allocating daily tasks to the reservations staff, reviewing daily reservations, and preparing occupancy forecasts. I was also responsible for various production reports and distributing them to each concerned department. Additionally, I monitored the telephone manner and general performance of the reservations staff daily. I maintained cordial relations with commercial clients and internal hotel departments. I brought changes in hotel availability status to the attention of the Front Office Manager and prepared for necessary actions. In general, I performed any other duties as requested by the Front Office Manager or Room Division Manager.