Jonathan Azzi Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Leader in Accenture Song Canada, and Client Group Lead for Song Canada across our Health and Public Service practice areas.Public Service Client - Leading a workstream oriented around problem definition and transformation vision articulation for a major program oriented at addressing key challenges and modernizing the end user / employee experiences, alongside broader modernization of the organizational and the technical foundations which power the experiences.Public Service Client - Led a workstream and supported the broad delivery of a program to articulate the target state of service delivery for the organization, including how workload and the workforce would be coordinated to deliver service, and how physical space might be designed to support the future delivery of service across the entire network.

Toronto, Canada Area

As a growth-led innovation and incubation group within Accenture Interactive, we partner with our clients to innovate and create new businesses, offerings, and platforms as a means to ultimately drive new revenue while protecting against the disruption our clients face.Transit Authority - Evaluated growth and transformation opportunities to shape broad business transformation, including preliminary requirements and business architecture considerations and conducted stakeholder engagement / alignment.Public Sector Client - Evaluated the innovation capabilities within a transformation program and across the broader organization to align them with the delivery of the program, including defining key success factors, required capabilities, and priorities to enable innovation and program outcomes.Public Sector Client - Led a team to define the User Experience Architecture for a transformational program, including analysis, journey development and mapping, service concept development, experience architecture design and development of assumptions associated with the broader transformation.Public Service Client - Conducted analyses and developed the transitional operating model for an operational command centre, including design, process definition, organizational model development, and workshopping / socialization with a broad set of stakeholders.

Toronto, Canada Area

► TELUS Digital Support• Re-defined TELUS Digital vision, strategic direction, principles, values & habits• Partnered on developing an app strategy• Defined an operating system strategy, including program prioritization, portfolio reviews, value-based portfolio management, reporting• Led the planning and execution of org evolution• Conducted an audit of the consumer purchase flows, including recommendations and roadmap for improvement► Broad TELUS Support & Transformation• Successfully defined case for elevating the VP, Digital to Chief Digital Officer• Developed self-serve strategy (vision, current state across measurement, architecture, journey planning, reporting, telecom/non-telecom beacons, interim roadmap for quick wins while evolving more robust cross-channel strategy• Defined a customer experience vision for TELUS, including engagement of 150+ stakeholders• Defined a chatbot strategy, including launching the first customer-facing chatbot and definition of the op model to support its evolution• Established a digital transformation framework to articulate the various areas for action on TELUS' digital transformation journey► AI / Machine Learning / Data Supply Chain• Collaboratively developed an AI Strategy, including current state, target state vision and guiding principles for acceleration of AI at TELUS• Defined an op model for AI delivery• Defined an AI accelerator program with 40+ stakeholders, including capture and prioritization of use cases, definition of delivery operating model• Secured seed funding to build a team and deliver on the AI/Machine Learning vision and strategy through a high value use case, the basis for a case to scale the program >10-fold• Established the “Data Supply Chain” program to address the end to end journey of data from capture through insight generation, including the operationalization of initial roadmaps across 6 pillars of work• Owned recruitment for a net new director to support this stream of work

Toronto, Canada Area

(Reverse Chronological Order)Local Healthcare Client - Led a team and conducted an assessment of data quality and reporting issues post go-live of new Electronic Medical Record solution, including data-driven analyses across two prioritized workstreams and high level roadmap to support issue resolution. Conducted deep dive current state assessment, including interviews, data analysis and needs assessment of a third workstream. Identified 60+ improvement opportunities, and developed strategy and roadmap for to support improvements.National Financial Services Client - Led work to refine and structure targeted marketing campaigns, including defining and documenting all parameters of marketing campaign, providing guidance (e.g. structure, creative, and execution) of marketing using customer segmentation insights. Conducted robust series of knowledge transfer sessions with client including leading practice education to establish and grow marketing capabilities in house. North American Telecommunications Client - Led the development of a B2B digital strategy for leading telecommunications provider. Conducted current state assessment, capability assessment and client interviews of Director+ clients to identify needs and pain points across small, medium and large businesses. Defined target state customer journeys across all customer segments, aligned with customer expectations and leading practices. Developed high level business case and integrated roadmap across businesses to augment B2B digital capabilities.

Toronto, Canada Area

(Reverse Chronological Order)Global High Tech Client - Led the training workstream for the implementation a new system to be implemented globally. Documented a training strategy, led the development of training materials and user guides, conducted training validation sessions with the client, and prepared training schedule for execution.Global High Tech Client - Led the business process workstream to document future state project lifecycle global processes and policies for a particular business unit. Created master templates, consolidated available information, conducted interviews of project business subject matter experts, and delivered process and policy documents to be used across the globe.Canadian Financial Services Client - Led the Collaboration and Workflow stream of the Plan/Analyze phase of a CRM technology refresh. Supported all other Plan/Analyze phase activities, including gathering and documentation of business requirements, leading of conference room pilots, defining future state process flows, and building out recommendations.Global Financial Services Client - Conducted current state assessment of Social Collaboration (SoCo) across the organization (including use cases, high level value case), refreshed SoCo strategy, and built adoption and implementation plan to prepare and deploy updated SoCo strategy.North American Telecommunications Client - Conducted an assessment of current strategy / capabilities of a particular business domain, and developed a vision and roadmap for furthering the domain through the enhancement of capabilities and operating model.

Toronto, Canada Area

(Reverse Chronological Order)Global Biopharmaceutical Client #1 - Customer Engagement: Supported the strategic assessment of customer engagement capabilities, and recommended / roadmapped a customer centric target state for the organization.Ontario Health Care Client - Corporate Strategy: Supported the design and development of corporate strategy for the client in the changing health care environment.Global Biopharmaceutical Client #1 - Strategic Communications & Stakeholder Engagement: Lead the Communications / Stakeholder Engagement work stream for a digital marketing strategyOntario Private Healthcare Client - Market and Opportunity Assessment: Supported business case developed through market/opportunity assessment for potential partnerships, evaluated candidates against client priorities, recommended options.Global Biopharmaceutical Client #2 - Payer Strategy: Assessed and provided high level plan for the full range of payer marketing strategies, tactics and deliverables the Payer / Access group needed to develop and deploy prior to product launch.Major Canadian Financial Services Client - Change Management: Designed and deployed several change management strategies and tactics to facilitate client transition from current to future state.

Responsible for negotiating various challenging research agreements with government, industry and not-for-profit organizations.Reviewing, researching and interpreting internal and external tools to keep abreast industry issues.Engaging with insurance providers, Canadian Medical Protective Association and external regulatory bodies to monitor insurance/regulatory requirements. Interface regularly with the Directors of Research Administration and Finance, the Chief Operating Office, Physicians and their Study Teams, and Program and Clinical Managers to appropriately engage stakeholders to the research process. Facilitate communication and planning between stakeholders of cross project requirements and proactive planning to support transition from project to operational status.Directing an initiative surrounding educating and informing clinical investigators and their study teams about self-negotiating non-disclosure/confidentiality agreements and legal considerations in the development and preparation of research agreements. Facilitating the development, monitoring and implementation of OHRI policies and procedures as they relate to research and research agreements.Other duties include documenting, tracking and reporting on the status of each contract negotiation, including a detailed schedule, budget evaluation, risk management plan, as well as an adoption and change management plan.Providing ethico-legal consideration to the Ottawa Hospital Research Ethics Board.

Responsible for processing and implementing physician orders on the ward and for managing the majority of the administrative and clerical duties. Organized patient charts and files, while prioritizing and time managing the competing tasks and demands to meet the time-sensitive requirements of the ward.

Conducting clinical chart reviews to evaluate various research questions relating to treatment and outcome. Initiating a breast cancer database for The Ottawa Hospital to identify and evaluate treatment strategies and quality improvement projects.Facilitating logistical planning, execution and standardization of documentation for a new locally advanced breast cancer clinic and province-wide consortium.Managing five summer students; executed recruitment and selection, delegated and organized daily/weekly workloads, planned and coordinated meetings and team building events, assured work quality, resolved conflict and negotiated terms of employment.

Ensuring the restaurant operated efficiently and profitably while maintaining quality and reputation. Monitoring and implementing tactics to maintain and increase the business performance of the restaurant, still maintaining optimal quality of food, service, health and safety.Combining strategic planning, organization and day-to-day management activities alongside creative marketing and business development initiatives.Managing a fast-paced and highly demanding work environment while maintaining the highest satisfaction of clientele.

Master, Health Administration

Executive Certificate, Social Crm

This was an executive program offered by the University of Toronto's Rotman School of Management. The program was focused on Social CRM.

Bachelor Of Science, Neurosciences