Jonathan B. Email & Phone Number

Algonquin, Il, Us

Algonquin, Il, Us

Schaumburg, Illinois, Us

Schaumburg, Illinois, Us

Schaumburg, Illinois, Us

• Defined testing process for new release management tools and load testing framework• Implement, test, and maintenance new features for load test user provisioning service, load testing framework components, and change management tools utilizing C#, ASP.NET MVC, AngularJS, and Microsoft SQL Server• Assist in development of unit tests onto existing application functionality, and creating UI automation tests utilizing C#, SpecFlow, Selenium WebDriver, Ninject, and Moq• Served as troubleshooting contact for initial web tests within Web Pay system, for determining data setup issues, and also being liaison between teams to communicate potential software issues• Assisted in requirement gathering for client facing applications, in order to ensure all teams have ability to successfully create load tests using our team's load test framework• Created testing standards for new company QA role, Voice of the Customer, which focuses on finding bugs using unbiased client specific workflows, using standard manual regression tests, reviewing and contributing to automated testing, and communicating concerns across respective teams• Assisted daily in release management process, for analyzing application configuration changes, application releases, and network/infrastructure changes• Drove major internal ticketing process form change for production environments, reducing number of tickets submitted to average of 1/4th of previous numbers• Collaborated with teams on creating test companies with automated test data to be generated, in order to allow external teams access to test out new application features

Schaumburg, Illinois, Us

• Provide direct escalation channel for level 2 support team in events where root causes cannot be determined, or for time constraints on urgent matters.• In depth technical analysis for issues reported through client operations teams as well as data inconsistencies post development patching, utilizing MS SQL Server, MS SQL Server Profiler and browser development tools.• Review and analyze stored procedures, table values and scalar functions, views, triggers, RDLs, code first database calls to troubleshoot data issues and user interface behavior.• First point of content for patch support for newly reported items related to recent deployments.• User acceptance testing for upcoming patches/deployments through GUI testing, and review of newly updated stored procedure coding.• Prioritize service trending/major impact items with development teams, in effort to provide overall improvement in user experience to lower client turnover/escalation.• Manage operations priority issues for Affordable Care Act, Applicant Tracking system, Import services, tax calculation and data. • Obtain new products once deployed for analysis and issue overviews to eliminate bugs and improve user experience with least time as possible, to then hand down product to other team members to focus on enhancements.• Manage service communication for patches/deployments through SharePoint and weekly emails for products.• Provide direct assistance for T-SQL DML/DDL query building, functionality, and workarounds for tier 2 support teams.• Schedule meetings with product stakeholders to go over current trending items, prioritized items, and future of products to ensure all aspects of business are taken into consideration for prioritization of items.• Work directly with Product Owners on communicating painpoint items for Operations department, to coordinate timing for ability to tackle items within future sprints• Build knowledge articles and Onboarding documents for future and current employees

Schaumburg, Illinois, Us

• Provide in depth analysis of customer concerns, as well as advanced troubleshooting, to provide solutions for internal requests.• Work directly with Database Admins to correct data discrepancies, as well as gather data through SQL and T-SQL reporting AND data manipulation.• Prioritize client enhancement requests and work directly with Application Support to communicate potential or current issues, with the end goal being increased customer/user satisfaction.• Communicate resolutions to clients and internal departments through teaching proper procedures and best practices using software.• Collaborate with fellow technical support members to develop internal practice strategies as well as discuss current issues and how to prevent recurrence.

Schaumburg, Illinois, Us

• Provide first point of contact support for Paylocity clients using effective problem solving skills and teaching methods to educate clients on software.• Act as liaison between multiple internal departments to ensure clients outstanding issues are addressed in a timely manner. • Report directly to Client Services Manager and team leads with resolutions on service management issues, and restoring faith in Paylocity services to maintain current client retention status. • Manage base of clients up to revenue of one million dollars and more. • Work directly with clients on general ledger chart of account mapping, programming and reconciliation.• Thorough knowledge of HRIS system troubleshooting, report building, and process improvement.• In depth support for advanced HR, Onboarding, applicant tracking, benefit feeds, and implementation for new benefit setups.• Assist clients through open enrollment by initiating benefit setups in system and updating database through excel uploads for employee benefits. • Support and assist with payroll submissions, tax filing, tax reporting and benefit reporting that pertains to software.• Interoperate child support, state/IRS levies, and garnishment notices for multiple state jurisdictions and implement deductions into system.• Constant knowledge improvement through training classes during down time

-Coordinate daily workload with drivers including traffic analysis and flight information to ensure timely pickups-Data entry -Event coordination

Irvine, California, Us

• Effectively gained new business for club locations through grass root marketing.• Prospected outdoors to promote incoming club traffic.• Cold calling of businesses and customer leads to present wellness packages.• Execute sales through “professional persuasion”.• Hire and manage team of sales councilors to ensure sales quotas are exceeded.• Report directly to regional vice president of company with quota percentages.• Manage all customer service inquiries to ensure satisfaction. • Keep club image clean and professional by working directly with operations manager. • Analyze daily, weekly, monthly and yearly quota percentages and implement new ways on how to achieve greater success.