Jonathan Guzman Email & Phone Number

San Francisco, Ca, Us

San Jose, California, United States

- Assisted veterans with navigating benefits resources and services available at the Veterans Center.- Organized and maintained confidential files, ensuring efficient data management and privacy compliance.- Coordinated and promoted events to raise awareness of veteran-related programs and services on campus.- Managed appointment scheduling and maintained an organized system to ensure timely and effective support for veterans seeking assistance.- Conducted outreach activities to engage veterans and inform them about available support services, contributing to increased participation and engagement.- Collaborated with the team to improve the efficiency and effectiveness of programs and initiatives aimed at aiding veterans.- Utilized Google Sheets for data entry, report audits, and maintaining accurate records of veterans' interactions and needs.- Demonstrated strong interpersonal and communication skills when working with veterans and other team members to foster a positive and supportive environment.-Working onsite at the Veterans Resource Center at San Jose State University- Effectively partnered with student veterans daily, delivering a high level of customer service.- Maintained a strict level of confidentiality for students while handling VA benefits packages- Tracked and updated tasks to ensure deadline accomplishment while maintaining over 300 student veteran files- Planned, coordinated, and followed up with 20+ appointments each week for students.- Managed all day-to-day operations, including front desk, scheduling, and answering emailswith professionalism.- Organized and planned events including Veterans Day activities with food vendors andvolunteers.- Participated in the interview process for new hires-Working onsite at Evergreen Valley College Veterans Freedom Center

San Jose, California, United States

- Produced an informative guide for California employees, outlining the leave of absence process and addressing frequently asked questions. Collaborated closely with the leave administrator and people operations to ensure accuracy and effectiveness.- Studied the global offboarding process and collaborated with teams worldwide to craft country-specific offboarding guides. These guides now detail the benefits and resources available for any employees leaving the company in the future.- Established an organized, central spreadsheet to monitor worldwide benefits invoices. Collaborated with global teams to document payment schedules and methods.- Designed a visual flowchart for the California VDI plan, explaining budget details to our payroll and finance teams. Worked with communications for clear messaging, leading to an 85% approval rate from CA employees.- Developed comprehensive Open Enrollment guide for incoming staff, addressing frequently asked questions and liaised with Communications teams to update deadlines and facilitate OE execution.- Upgraded and modernized documentation for benefits vendor access, working in collaboration with enterprise engineering and people operations. Created a governance document for vendor system access, clarifying roles and responsibilities for teams engaged in vendor interactions moving forward.

San Jose, California, United States

- Conducted in-depth research into global employee onboarding practices, creating a template and workflow for Workday to increase the speed and efficiency of the new country onboarding process.- Audited companywide benefits website and implementing improvements while reorganizing for optimal ease of use - Trained in Workday, Confluence, LucidChart, Asana, and Microsoft Office Suite- Supported the testing and launching of a new companywide benefit (Origin) to 3,800+ employees

Goldsboro, North Carolina, United States

Aircraft Equipment Support Technician- Operated and maintained an extensive tool accountability system (TCMAX), which tracked and issued high value aircraft equipment to over 250 personnel daily- Daily inventory and inspection tasks on aircraft equipment- Maintained and logged the completion of scheduled inspections on vehicles, tools, and safety equipment- Assisted in hazardous’ chemicals accountability and proper disposal of used materials in accordance with safety guidelinesAircraft Maintenance Member- Performed detailed visual inspections on the building, vehicles, tools, and other support equipment- Troubleshot and repaired malfunctioning equipment- Performed detailed accountability inspections and functional checks on fighter aircraftsafety equipment- Installed, removed, and inspected equipment and gun systems in compliance with safety regulations

Livermore, California, United States

- Provided fast and friendly customer service while implementing selling skills and keeping the sales floorstocked with merchandise- Processed payments and refunds quickly and courteously while promoting discounts and membershipenrollment- Maintained professional appearance and attitude at all times

Master Of Business Administration - Mba

Bachelor Of Arts - Ba, History, Business Minor

Associate Of Arts - Aa, History