Jonathan Baker Email & Phone Number

Tel Aviv Area, Israel

SDR team manager at Guesty. Guesty is a highly intuitive and powerful property management platform jam-packed with automation tools and features designed to save you time and money by allowing you to automate everything from messaging, reviews, and pricing to the management of cleaners and other staff. We have deep integrations with Airbnb, Booking.com.

Ramat Gan, Israel

• Building strong and lasting relationships with customers and provided second-to-none customer service.
• Engaged in constructive problem resolution and provide solutions.
• Generating sales - suiting the best product to the customers’ needs and requests.
• Sending price offers and providing an end to end support to new and existing customers.
• Reaching out to prospects to create brand awareness.
• Building personal and unique packages for clients to ensure product satisfaction.

Tel Aviv, Israel

• Training of the sales team with one on one and weekly team meetings.
• Mentor of the sales team by providing strong leadership and maintaining approachability.
• Keeping the sales conversion at a high level when working under pressure.
• Ensuring high energy and good moral for the sales team.
• Worked closely with affiliation lead providers to keep traffic to a high level.

Tel Aviv, Israel

• Maintained consistency in sales to reach personal targets.
• Cold calling potential clients and retaining existing clients.
• Closing sales for colleges alongside mentoring new reps and providing guidance.
• Perfected telephone sales to a high level and participated in training courses.

Petah Tikva, Israel

• Data analysis with a view to detect suspicious customer behaviour patterns.
• Checked identity and other financial or legal documents for authenticity.
• Gained vast knowledge of debit card issuing, fee structures, exchange rates and security features.
• Provided rapid response to fraud and threat incidents and emerging threats.
• Analysed fraud patterns, identified web based traffic fraud and threats around Online Banking, Mobile, eCommerce and other channels.
• Conducted threat assessments and ongoing support for new customers.

Petah Tikva, Israel

• Gained technical and financial knowledge about the prepaid card industry, transaction management and E-commerce.
• Support and management for 15-25 support reps per shift.
• Worked under pressure and gained experience in crisis management.
• Provided support and problem solving for shift management.

Petah Tikva, Israel

• Service Representative for English speaking customers via phone, chat and Email.