- Understand the customer's business and how we can address challenges and enhance the business.- Design technological solutions to business problems.- Help the customer to understand how digital transformation better positions them to disrupt the market or even just to survive.- Use proven sales and design methodologies to design optimal solutions.Achievements: Successfully managed the implementation of a fully resilient WAN network andcopper services for a new mental health treatment facility despite significant geographic,landlord, process, infrastructure, timeline, materials and third-party challenges (only design wasin scope for my role). Actively participate in business improvement initiatives across variousareas of the business and am responsible for starting the improvement initiative that ultimatelygave birth to Project Velocity.

Company: TELUS is a Canadian national telecommunications company that provides a wide range of telecommunications products and services including internet access, voice, entertainment, healthcare, video, and IPTV television.- Renew and expand revenue in existing customers and unlock opportunities in targeted acquisition accounts.- Promote the adoption of digital transformation by identifying opportunities that integrate with the customer's own goals and objectives.- Help customers to identify ways to increase profitability by leveraging new technology to create efficiencies and new revenue streams within their business.Achievements: Premier Club 2019

Company: OfficeTeam, a division of Robert Half, is a temporary staffing agency, focusing mainly on administrative roles. Role: • Data entry• Running the reception desk, including welcoming guests, answering and directing calls and taking messages• Engaging with customers face to face as well as via email and telephone• Ordering office supplies• Incoming and outgoing mail and shipping, general office management• Assisting the CEO and the executive assistant with various tasks

Company: Sage Partner with a special focus on the mining and winery industries. Caron is a consulting practice assisting enterprises with the implementation of Sage 300 and Sage Enterprise Management ERP systems.Role: • Provided technical assistance to Sage 300 customers, including installations and upgrades to production systems, troubleshooting of various package and SQL related issues and user training. • Assisted customers during their new staff onboarding process by installing Sage 300 on new workstations. • Tickets were logged and maintained on Sage CRM and I attended to up to 10 tickets per day. • These tickets involved new installations, system upgrades, payroll updates, user training, technical faults (Windows and Sage), sometimes involving up to 30 workstations and multiple Windows servers at a time. • 95% of my duties were customer facing.Achievements: Nominated by the CEO to be chairman of the newly established Giveback Committee spearheading our new social responsibility initiative.

Company: Audi dealership located in Burnaby. New and used vehicle sales, service department and wash bay.Role: • Driving service customers to their destination of choice within a specified radius from the dealer and collecting them at an agreed upon time to return them back to the dealer. • Customer service was of paramount importance, as was being punctual, with clear and proactive communication with the dealer and the customer as well as maintaining a clean and functional vehicle. • 95% of my duties were customer facing.Achievements: Customers often asked for me by name. I established excellent rapport with customers and outperformed other team members by a ratio of 2:1 when comparing distance travelled and customers transported.

A settlement and sabbatical period while moving from South Africa and settling in Vancouver, Canada.

Company: South African long distance fibre network wholesaler and infrastructure builder. FibreCo owns over 4000km of long distance fibre networks throughout South Africa, 11 data centers nationally and remains one of the frontrunners in establishing ultra-high capacity national fibre networks, enabling network providers to bring South Africa, and Africa, one step closer to the international Internet stage.Role: • Serviced allocated and new customers from onboarding to termination, including maintaining and increasing revenue. • Lead RFP responses, compiled business cases and financial models for potential new infrastructure builds to customers. • My portfolio consisted of 2 of the 3 largest South African cellular providers, the second largest Internet Service Provider in South Africa, some of the largest and fastest growing system integrators in country and a number of strategic Wireless Internet Service Providers. • Attended industry conferences to stay abreast of industry developments and for purposes of networking.Achievements: Unlocked opportunities with a new customer that enabled us to connect two underserviced towns along our long distance fibre route for the first time, despite facing major challenges with third party service providers. Played a vital role in securing further business from a key anchor tenant and simultaneously unlocking a new major metropolitan area for FibreCo.

Company: Mobile Telephone Services (MTN) is the largest cellular provider in Africa, with networks in 23 countries across Africa and the Middle East. MTN Business is the corporate services division of MTN, providing mobile, fixed line, wireless and ISP services to enterprise customers across South Africa.Role: • Serviced allocated and new customers from onboarding to termination, including maintaining and increasing revenue. • My portfolio consisted of the largest Managed IT Services provider in South Africa (and a large player globally) and its subsidiaries. Legal practices, pharmaceutical companies, systems integrators, debt collection agencies and outbound call centers. • Lead RFP responses within my customer base to ensure the accurate and timeous completion and submission of all responses. • Managed dedicated on-site customer store and reported on KPI’s to customer.• Attended industry conferences to stay abreast of industry developments and for purposes of networking.Achievements: Turned around one of MTN Business’ biggest mobile services customers at a time when poor service delivery, billing errors and generally poor customer experience plagued MTN’s relationship with the customer. I was also able to maintain and ultimately grow the revenue and reach within MTN Business’ largest fixed-line outbound call center by offering connectivity redundancy, custom equipment agreements, preferential calling rates and exploring bulk local and international text messaging services.

Company: Mobile Telephone Services (MTN) is the largest cellular provider in Africa, with networks in 23 countries across Africa and the Middle East. MTN Business is the corporate services division of MTN, providing mobile, fixed line, wireless and ISP services to enterprise customers across South Africa.Role: • Assisted sales in identifying and closing opportunities within enterprise customers. • Attended customer face to face meetings to discuss the requirement with the customer. • Performed customer needs analysis and developed a technical solution and design, including WAN, LAN, MPLS VPN, Internet, Network Security, Mobile Device Management, VOIP, physical and virtual hosting (VMWare, Azure) and related value-added services. • Developed solution diagrams in Microsoft Visio to be included in all customer proposals as well as a Bill Of Materials and certain costing and pricing elements.• Evaluated feasibility of and took on the role of technical lead for new RFP’s in order to best position the company technologically and commercially in order to win the business. • Provided input to product management for the improvement or development of products.• Attended industry conferences to stay abreast of industry developments and for purposes of networking.Achievements: Acted as technical lead on a customer bid for a full fixed-line telephony replacement and cost reduction project, encompassing WAN links, hosted services and VOIP, that we were ultimately awarded and implemented.

Company: Mobile Telephone Services (MTN) is the largest cellular provider in Africa, with networks in 23 countries across Africa and the Middle East. MTN Service Provider is MTN’s cellular services division, which included a corporate services division that serviced enterprise customers across South Africa.Role: • Assisted sales in identifying and closing opportunities within enterprise customers. • Attended customer face to face meetings to discuss the requirement with the customer. • Performed customer needs analysis and developed a technology solution, including cellular handsets like Blackberry, GSM-based VPN solutions, telemetry and Internet of Things (IoT) solutions, third party vendor products and solutions and cellular coverage evaluation for key clients. • Conducted proof of concept projects with customers. • Evaluated feasibility of and took on the role of technical lead for new RFP’s in order to best position the company technologically and commercially in order to win the business.• Attended industry conferences to stay abreast of industry developments and for purposes of networking.Achievements: I was the main driver behind a unique project with MTN’s biggest corporate mobile customer where we measured cellular coverage along their railway lines to identify dark spots and roll out customer specific cellular towers to ultimately run their railway traffic control and train tracking systems.

o Managed existing portfolio of products, including dial-up, ADSL and wireless broadbando Provided technical input to account managers by answering questions, attending customer meetings and providing input for proposalso Conducted quarterly roadshows nationally to meet with channel partners and provide product updates, training and address questions and concernso Provided training to account managers to better equip them to sell my products to their customerso Conducted market research and attended industry conferences and events to remain up to date with developments in the marketo Developed new products, specifically focusing on innovation within the ADSL service. Developed a product called After Dark, where customers were able to consume exponentially more data at lower charge rates during periods of the day typically characterised by low network traffic

o Received new projects on Siebelo Configured Cisco, Billion and Fortigate devices for use with the Business ADSL producto Shipped configured devices to customerso Provided initial technical support to customers to complete installation of end devices and perform any final configuration changes for the customer

o Provided technical support for the launch of the new optometry software and seeing it through beyond initial launcho Extremely detailed knowledge of every aspect of the software was required. This included installation, SQL database, the user interface, workflow and functions, the various errors and how to resolve them as well as installation and use of the remote support softwareo Provided remote and on site support to customers during installation and in their normal use of the softwareo Performed quality assurance testing for version updates as well as User Acceptance Testing, following specific test plans and documenting results