Jonathan Ball Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

• Successfully delivered 5-Year Plan objectives of more than 70% of workshops within North-West Brisbane marketing territory using Snap-On’s diagnostic scan tools.
• Built up the Springwood territory franchise and quickly identified areas of improvement in terms of disproportionately low levels of servicing, poor brand awareness and perceptions, and IT System weaknesses.
• Cultivated highly favourable relationships and generated goodwill with the previously disinterested proprietors and staff of 18 potential stopover points.
• Boosted Snap-On Tools Springwood sales by 350% during first 9-months and achieved $60K in tool storage turnover (compared to $12K for previous 6-months).
• After 9-months as Springwood franchisee, acquired North-West Brisbane franchise and achieved similar business turnaround results for a flailing franchise – increasing Snap-On Tools sales revenue by more than 150%.

Brisbane, Australia

• Supervised a team of 18 personnel across India, China, Singapore and Australia.
• Team consisted of operating system specialists and technicians delivering, for Caterpillar’s Asia Pacific regions, server and storage solutions and also managing green field implementations.
• Facility management of a 1250sqm regional data centre in Singapore.
• Member of the Change Advisory Board.
• Prepared, monitored and controlled CapEx and OpEx budgets – planning for the hardware’s forecasted growth, maintenance and retirement.
• Assisted with the recruitment and onboarding of new employees. Set performance goals and conducted staff performance reviews.

Brisbane, Queensland, Australia

• Promoted from Infrastructure Manager to National IT Manager, leading a team of 10 staff, and assigned full responsibility for desktop and application support.
• Diminished an IT ‘we know best’ culture by influencing an inclusive and collaborative workplace culture that inspires teamwork, continuous improvement, each worker’s capacity-building, and each team member’s awareness.
• Successfully integrated Terex Mining IT systems into the existing network, and designed and implemented a VMWare-based virtual hosting platform.
• Selected as one of four global planners/decision-makers to migrate a national system into a single global active directory and exchange email system.

Brisbane Area, Australia

• KEY ACHIEVEMENTS:
• Migrated Network Operating system from NT4.0 to Windows 2000 and Active Directory. Migrated from Lotus Notes to Windows Exchange Server 2000.
• Implemented Citrix application delivery platform.
• Provided initial IT setup and support for UK business during the tender and subsequent start-up phases. Planned and rolled out the IT infrastructure for more than 30 sites within a 3-month period.