Jonathan Barkley Email & Phone Number

Drive direct sales and play a fundament role in achieving customer acquisition and revenue growth objectives in the Mid-Market territory. Design sales campaigns, work with sales specialists, conduct sales presentations and close sales.

San Antonio, Texas

Effectively cultivate and maintain substantial relationships with clients. Organically grow existing business by executing client portfolio analysis to identify areas of opportunity. Manage 150+ clients with an annual revenue of $18M+; and asset size that range up to $10B+. Collaborate with cross-functional departments and team members to deliver results..

Engaging Client Relations Manager proficiently maintaining and developing client relations. Highly motivated and understanding of policies and procedures. Managing day to day interactions with client inquires, questions, and concerns. Work closely with Account Vice Presidents to support existing relations.

Provided direction and leadership to staff for maximum efficiency. Coached agents to become more effective and efficient, hosted job recruiting events, and assisted with Client escalated issues.

Assisted supervisor on monitoring, coaching, and leading agents. Motivated staff to become more productive.

Provided high quality client service and ensured that any client concern, question, or escalation was handled in a timely manner. Worked with SharePoint to update and complete tickets. Analyzed products and gathered information for further research.

Promoted to a newly formed skip trace department. Was instrumental in creating processes for skip tracing. Gained new responsibilities for collections and collected on 3rd party accounts. Trained other employees on processes and procedures.

FDCPA certified. Awarded top performer. Collected on early stage delinquent accounts. Provided high quality customer service during collections to ensure that members and customers received the best possible service.