•Documenting all interactions with customers, including details of the inquiry or complaint, actions taken to resolve the issue, and any follow-up required. Maintaining comprehensive and accurate records in the back-office system.•Addressing and resolving customer inquiries, complaints, and escalations received through various channels such as email, chat, or internal ticketing systems. Investigating issues thoroughly and providing appropriate solutions or escalating to higher levels of support when necessary.

Managed a wide range of responsibilities on a daily basis to ensure exceptional customer satisfaction. My primary duties included promptly resolving customer inquiries and concerns via email and task management systems,demonstrating strong communication and problem-solving skills.Reviewing, responding to, and organizing emails in a timely and professional manner.Providing assistance and support to customers, answering questions, and resolving issues efficiently and courteously.