• Lead the retail distribution channels working closely with key stakeholders to develop and manage a market leading proposition in over 510 locations in the UK• Lead, direct and drive growth opportunities by growing existing and developing new major partnership arrangements • Oversee a deeply rooted customer culture using the principles of Treating Customers Fairly• Lead operational improvements to achieve business goals as well as streamline processes and maximise operational performance to enable long-term growth. • Provide coaching, mentoring, support and leadership in the development skills and competencies for the Central Operations, Retail and Partnership functions• Develop and implement quality control strategies that help us serve our customers better. (Mystery shopping / Customer insight programmes)• Responsible for distribution of other products offered by Dignity such as Over 50s Insurance, Funeral Benefit & legal services• Meeting and exceeding commercial and budget targets for the division• Transformed operations from a non regulated business to a performing FCA regulated company

Headed up this PBS business on an interim basis following the loss of 2 MDs in a short space of time.Responsible for the growth of sales in Insurance, Mortgages and Wealth products. Also looked after the Marketing and Finance functions.

20 locations in Dorest and the South EastDeveloped an underperforming business - increased sales results - Developed new hungry team.

Overhauled Sales ProcessesFocus strategy on key productsWorked as a member of the senior team to return the business to profitManaged Sales and Service and retention teams c.300

Managed 60 seat sales and retention teamDeveloped and managed the field sales team responsible for protection and insurance products.