Jonathan Basco Email & Phone Number

- Provide troubleshooting support to account teams addressing workflow issues, and recommend database improvements as solutions.- Conduct periodic audits, recommending changes that align with industry/client requirements and company standards.- Identify and address user and client needs to ensure seamless database operations.- Manage database access by assigning passwords and maintaining access for both users and clients.- Communicate account requirements effectively to the System Administrator.- Ensure data security and efficient operation of account databases.- Perform tests on staging instances before implementing or suggesting changes to ensure smooth day-to-day operations.- Extract live data before and after changes to verify that modifications do not disrupt daily account operations.- Collaborate with Operations and Accounts Teams to maintain effective communication through regular cadence calls.- Develop maintenance schedules based on account/client needs and integrate them into the system.- Create and integrate maintenance/work procedures for vendors and facility technicians based on account/client requirements.- Design dashboards and list views on the platform tailored to account needs.- Stay current with platform updates and recommend improvements to account teams to enhance daily operations.- Generate basic reports to meet organizational needs and provide actionable recommendations.- Conduct training sessions and refresher courses for new hires and new account users/clients.- Assist the Regional Platform Manager with various ad hoc tasks.

- Played a pivotal role in managing and maintaining the Management Information System (MIS) for the organization.- Gathered, organized, and analyzed data from various sources, ensuring accuracy and completeness.- Developed and delivered insightful reports and dashboards to senior management, enabling data-driven decision-making.- Collaborated with cross-functional teams to identify process improvements, resulting in enhanced efficiency and cost savings.- Successfully implemented automation solutions, reducing manual effort and improving data accuracy.

- Conducted in-depth analysis of financial transactions to identify potential fraud patterns and anomalies.- Utilized advanced analytical tools and techniques to detect fraudulent activities and prevent financial losses.- Collaborated closely with law enforcement agencies and internal stakeholders to investigate and resolve fraud cases.- Developed and implemented robust fraud prevention strategies, resulting in a significant decrease in fraudulent incidents.- Provided training and guidance to team members on fraud detection techniques and best practices.

-Customer Dispute Resolution: Handle a high volume of customer disputes and complaints, ensuring prompt and efficient resolution. Investigate the nature of disputes, gather relevant information, and work towards achieving a fair resolution for all parties involved.-Communication and Mediation: Act as the primary point of contact for both the merchant and the customer throughout the dispute resolution process. Engage in clear and empathetic communication, maintaining a professional demeanor at all times. Mediate discussions, encouraging open dialogue, and working towards finding common ground.-Investigation and Documentation: Conduct thorough investigations into disputed transactions, examining transaction records, merchant policies, and relevant documentation. Accurately document all interactions, ensuring a comprehensive and organized case history for reference.-Compliance and Policy Adherence: Adhere to established guidelines, policies, and regulations related to dispute resolution within the payment processing industry. Stay updated with industry best practices, legal requirements, and emerging trends in customer dispute resolution.-Customer Advocacy: Advocate for the customer's best interests while considering the merchant's perspective and the payment processor's policies. Strive to maintain a fair and balanced approach throughout the resolution process, ensuring a positive customer experience.