Jonathan Bates Email & Phone Number

Eye, Gb

Eye, Gb

Norwich, England, United Kingdom

Assisting the acceleration of impact from agri-tech arising from research at UEA by supporting the work of the Intellectual Property Managers in the identification and development of agri-tech innovations, collaborating with UEA academics to work up their ideas for pitching commercial opportunities to the Agri-Tech Global Investment Committee, provide project support to successful projects and facilitate knowledge exchange activities and training.

Ipswich, England, United Kingdom

Delivering new digital pathways for customers to interact with BT and ensure large corporate customers were retained. This has included SAP Ariba and ServiceNow integrations.Led the formation and management of an agile development squad to deliver a critical SAP Ariba digital integration. Retained a multi-million pound client at risk of churn by securing a two-year contract renewed. Increased efficiency through streamlined procurement processes, demonstrating strong leadership, technical expertise, and the ability to deliver impactful results.Drove senior leadership investment decisions by analysing and summarising sales pipeline and customer retention data. Utilised data visualisation tools to identify key trends and patterns, resulting in actionable insights that informed multi-million pound investments.Provided ongoing performance feedback and mentorship to team members, leading to successful recruiting and training execution within the product area. I have led a team in my last three roles at BT and this has involved the hiring process, coaching, and performance management.Coordinated large global customer requirements for BT’s mobile portal to drive customer satisfaction with digital services. Collaborated with internal technology teams and suppliers to define functionality to ensure it meets the customer demand. This resulted in a 12% customer satisfaction improvement within our large customer base.Developed medium-term plans for Global mobile channel and tracked performance against budget to enable business planning. Enabled early visibility of gaps in revenue so these could be addressed quickly to successfully achieve revenue goals. This has enabled us to exceed revenue budget for the last three years.

Ipswich, England, United Kingdom

Managed BT’s Telecom Expense Management global cloud based product, processing and analysing corporate mobile call detail records.Leveraged data visualisation best practices to design user-friendly, interactive dashboards for large global companies, transforming complex mobile call data into actionable insightsSpearheaded a complex ServiceNow integration for the largest user of the product in EMEA. This project secured an £8 million contract extension by automating key processes. Managed a cross-functional team, collaborated with a supplier, and overcame technical challenges to ensure successful delivery on time and within budget.Managed product P&L, achieving a 13% increase in profit margin through cost reduction initiatives and strategic pricing adjustments.Led the collaboration with two cloud service providers to develop a new cloud-based solution for our product. Managed the implementation of several hundred customer change requests and bug fixes, ensuring timely and efficient resolution.Built a customer-facing roadmap to demonstrate plans for delivering customer requirements and product improvements. This resulted in a 20% higher adoption rate of new features by effectively communicating their value and benefits to customersManaged a team of eight to deliver operational activities for all customers on the product, boosting customer satisfaction by 10% based on positive feedback gathered through surveys.

Ipswich, England, United Kingdom

Headed a specialised consultancy team, providing data-driven cost saving recommendations for large corporate mobile fleets with international operations.Placed on BT’s Global “Critical Players” list. This was a small list of resources that were deemed instrumental in shaping strategic initiatives and driving business growth. Leveraged my expertise to collaborate with senior leaders, participate in key development events.Modelled the impact of 100+ mobile contracts for international clients, saving them an average of 10% in annual costs.Designed and implemented new data analysis processes, increasing team efficiency and allowing us to run the team with one FTE less.Created a mobility blog on BT's website and social media, generating over 15,000 views in 6 months. Collaborated with the digital marketing team demonstrating strong writing, editing, and content marketing skills.

Ipswich, England, United Kingdom

Designed and developed a new software program to analyse mobile usage data to identify potential cost savings for customers.Gained extensive knowledge of mobile billing and became the expert within the team, enabling me to coach others for improved productivity.