SAP FI/CO Functional

— Tax & Accounting Product Support. Oct. 2012 – Present— Business Technology Intern. Dec. 2011 – Oct. 2012• Through thorough analytical review, identified crucial software issues to senior programmers and developers regarding miscalculations, resulting in numerous software updates spread nationwide affecting thousands of clients.• Determined effective and efficient ways to handle business processes within the software helping firms increase productivity and minimizing downtime.• Obtained and evaluated customer address information for a database project involving over 11,000accounting firms reducing operational costs by $10 per client.• Assigned to oversee challenging problems from interns and inexperienced employees, while clearlyexplaining issue and resolution on a daily basis.• Guided numerous accounting firm owners and CEO’s through the successful electronic filing of overhundreds of tax returns for high profile clients with net asset value in excess of $5,000,000.• Elected to participate in an internal enhancement group. As a team, we optimized efficiency for clients by reducing the average time for providing solutions.• Assisted thousands of tax preparers including CPA’s and EA’s in the usage of various tax modules including federal tax forms 1120, 1065, 990, 1040, and 1041 which are key components in Thomson Reuters’ premier product, UltraTax CS.• Skilled in researching complicated tax law for taxing authority entities across the United States, and applying the knowledge to business software applications.• Awarded to the highly internally recognized Thomson Reuters “Wall of Fame” during the busiest times of the year for outstanding service to clients.

• Diagnosed and evaluated end-user experience for the development of the mobile banking application.• Researched and coordinated with professional translators for the implementation of a multilingual website.• Attended various team building exercises and activities with multiple departments within the company.