Lead the Client Insights and Audit team within Operations Effectiveness organization. Manages a team that provides reporting, data insights, automation opportunities, and technical strategy to the client implementation and quality organization. • Responsible for identifying metrics and how to present them within dashboards• Overall strategy on how to remove the manual effort by automating the audit process of the client implementation workflow• Provide technical guidance during the project life cycle• Ability to establish and manage solid relationships with local and remote vendors • Review trends within the data to determine the potential downstream impacts, when less than desired results happens during client implementation• Expanded team’s overall knowledge in various technologies, through targeted formalized training and consultative engagement

Lead the Architecture team within the Business Intelligence and Analytics department within Service Operations organization. Manage a team that consists of both employees and consultants to meet project \ sustainability deliverables for our business partners. Oversee and manage annual technology budget for my department and coordinate expenses with the financial controller. • Responsible for bringing in new technology for the department• Managing a multi-million dollar initiative to enable deeper-dive analytics around front line operations• Coordinating the overall effort to consolidate SOBI Datamarts into one centralized data warehouse• Oversee technical (development \ testing) activities on multiple projects simultaneously which includes the following technologies (SQL Server, Oracle, Tableau, Cognos, ASP\C# .NET)• Ability to establish and manage solid relationships with local and remote vendors • Highly skilled on implementing within the agile methodology• Expanded team’s overall knowledge in various technologies, through targeted formalized training and consultative engagement.• Directed the development and implementation of multiple Strategic Management Operating Systems (MOS) for multiple organizations• Introduced and enforced the best practices within the project life cycle• Partnering with a peer to measure the return of investment for the Analytics On-Demand initiative

Managed vendor consultants both onshore and offshore to delivery data products for day to day operations. Influenced the Business Intelligence team to design and develop desktop applications which solve business problems though self-service capabilities. • Mentored developers on the utilization of best practices while developing applications.• Influenced software strategy while implementing key initiatives within Service Operations• Lead and coordinated project timelines and execution• Established formalized training requirements for new technologies across multiple audiences with varying prior expertise• Awarded the Cigna Quarterly Championship Award for reducing overall turnaround time for ad hoc requests and providing self-service capabilities which previously did not exist.

Mentored fellow testers on how to successfully document and test the upcoming releases. Worked closely with business and technical teams during the project life cycle. • Established a centralized repository to store all key documentation for each release• Organized and led meetings with business analysts, developers, and key stakeholders• Oversaw creation of training documentation for new technology • Consistently identified methods to improve the overall testing ability and outcomes for the department

Supplied technical support for Radiology Information Management Systems (RIMS)Maintained and performed modifications for RIMS' databasesPerformed Quality Control Testing for new releases of RIMSProvided RIMS Training for newly hired RadiologistsDeveloped Patient On-line QuestionnairesSupported Two Windows ’95 Peer to Peer NetworksCreated a MS Access database to record customers’ tickets

Supported a large financial company based out of New YorkPerformed troubleshooting for software and hardware issuesCreated\Modified users’ mainframe accountsTrained users on PC Docs and MSRT Reviewed tickets for specialized departments for SMS usageAssisted technicians with procedures or troubleshooting steps